分类: business

  • LETTER: Who Cares About the Future Sustainability of Caribbean Resorts?

    LETTER: Who Cares About the Future Sustainability of Caribbean Resorts?

    The Caribbean region has long stood as one of the world’s most coveted tourism destinations, drawing millions of visitors annually to its sun-drenched coastlines, crystal-clear waters, and vibrant cultural heritage. At the heart of this $30 billion annual industry sit hundreds of large and small resorts, which form the backbone of local economies across dozens of island nations. Yet, as the climate crisis accelerates and global travel patterns evolve, a critical question is gaining increasing urgency: who is taking meaningful action to safeguard the long-term sustainability of these vital economic assets?

    This question, first raised in an open letter from Caribbean tourism industry insiders and environmental advocates, shines a light on a growing gap between stated sustainability commitments and on-the-ground action. Many resort operators have rolled out green marketing initiatives in recent years, from reducing single-use plastics to offering carbon-neutral vacation packages. But critics argue these efforts often amount to little more than surface-level changes, failing to address the core systemic threats that put the entire region’s tourism future at risk.

    The most pressing threat is climate change itself. Caribbean islands are on the frontlines of rising sea levels, more intense tropical storm systems, and coastal erosion that is already eating away at valuable beachfront property. A 2023 study from the Intergovernmental Panel on Climate Change (IPCC) estimates that up to 30% of the Caribbean’s coastal tourism infrastructure could be submerged or rendered uninhabitable by 2050 if current emission rates continue. Despite this stark warning, many resort developers are still pushing forward with new construction projects in low-lying coastal zones, with minimal investment in adaptive infrastructure like sea walls, elevated foundations, or natural mangrove barriers that can buffer against storm damage.

    Beyond climate risks, the region also faces ongoing challenges around resource management. Water scarcity is an increasingly urgent issue on many arid islands, yet large resorts often consume up to 10 times more water per guest than local residents, with little investment in recycling or conservation infrastructure. Similarly, many resorts still struggle with proper waste management, sending thousands of tons of solid waste annually to already overcrowded local landfills, while failing to invest in circular economy practices that could reduce waste generation.

    Local communities, who rely on tourism for more than 50% of GDP in many Caribbean nations, are also calling for greater social sustainability. Many large resort operations are owned by foreign companies, meaning a significant portion of tourism revenue leaves the region rather than circulating through local economies. Critics also point to ongoing issues with inadequate wages for resort workers, limited access to affordable housing for local staff, and the exclusion of small local businesses from resort supply chains.

    So far, responsibility for driving sustainability change has fallen between multiple stakeholders. National governments across the region have often prioritized short-term tourism revenue growth over long-term regulation, citing the need to attract foreign investment and create jobs. International hotel brands have framed their incremental sustainability steps as sufficient, arguing that larger systemic changes would raise costs and make their properties less competitive. Meanwhile, consumers often say they care about sustainability when booking travel, but few are willing to pay the premium that more transformative sustainable practices require.

    The authors of the open letter argue that this fragmented approach is no longer viable. They are calling for a coordinated regional pact that brings together governments, hotel brands, local communities, and multilateral development banks to drive transformative change. Key proposals include mandatory climate risk assessments for all new resort projects, tax incentives for resorts that invest in renewable energy and water conservation, and requirements that resorts source a minimum percentage of their goods and services from local suppliers. They are also calling for billions in climate adaptation funding from wealthy nations, which have contributed the most to global emissions but have done little to help frontline regions like the Caribbean adapt to existing impacts.

    Industry leaders who support the initiative note that investing in sustainability is not just an environmental imperative—it is also a business necessity. A growing number of travelers are prioritizing sustainable destinations, and resorts that can demonstrate genuine sustainability are already seeing higher occupancy rates and can charge premium prices. Furthermore, investing in adaptive infrastructure now can prevent billions of dollars in damage from future storms and sea level rise, protecting jobs and economic stability for generations to come.

    As the Caribbean enters its peak 2024 tourism season, the conversation around resort sustainability is only expected to grow. The question that started as a single open letter has now sparked a regional debate about the future of the Caribbean’s most important industry: whether stakeholders will continue to prioritize short-term profits, or come together to build a resilient, equitable, and sustainable tourism model that can benefit both visitors and local communities for decades to come.

  • Tourism Authority Promotes Charmaine Spencer To Chief Marketing Officer and Shermain Jeremy To Regional Tourism Director

    Tourism Authority Promotes Charmaine Spencer To Chief Marketing Officer and Shermain Jeremy To Regional Tourism Director

    The regional tourism authority has announced a pair of high-impact executive promotions that strengthen its leadership team as the organization works to accelerate post-pandemic tourism recovery and expand market reach. Charmaine Spencer has been elevated to the position of Chief Marketing Officer, while Shermain Jeremy will step into the role of Regional Tourism Director, according to an official statement released by the authority this week.

    Both promotions come at a critical juncture for the region’s tourism sector, which has been working to rebuild visitor volumes and diversify its audience base after years of global travel disruption. Industry observers note that the internal appointments signal the organization’s confidence in the experience and strategic vision of both long-standing team members.

    In her new role as Chief Marketing Officer, Spencer will oversee all global marketing strategies, brand development initiatives, and digital outreach campaigns designed to attract key visitor segments from emerging and established source markets. She brings years of hands-on experience in tourism marketing and audience engagement to the C-suite, having previously led multiple successful destination promotion campaigns that delivered double-digit growth in visitor inquiries for the authority.

    Jeremy, meanwhile, will take on end-to-end responsibility for coordinating regional tourism operations, aligning the work of local tourism boards, hospitality stakeholders, and community partners to deliver cohesive visitor experiences. Her remit will also include developing sustainable tourism frameworks that support local livelihoods while preserving the region’s natural and cultural heritage.

    A spokesperson for the tourism authority noted that both leaders have deep roots in the region and a proven track record of delivering results that benefit both the sector and local communities. The appointments are expected to be formally effective starting next month, with a transition plan already in place to ensure continuity across all ongoing tourism development projects.

  • ProDominicana to honor top foreign investors at Americas Investment Forum 2026

    ProDominicana to honor top foreign investors at Americas Investment Forum 2026

    The Dominican Republic is set to shine a spotlight on standout contributors to its economic growth and foreign direct investment at a major upcoming regional event. The country’s official investment promotion agency, ProDominicana, has announced that it will host a special awards recognition as a core part of the 2026 Americas Investment Forum, scheduled to take place on July 1 at Santo Domingo’s JW Marriott Hotel.

    This new awards initiative is designed to honor companies that have delivered meaningful, measurable progress across multiple priority areas that underpin long-term national development. Honorees will be selected based on their contributions to job creation, cross-sector innovation, global knowledge transfer, sustainable business practices, and overall investment expansion. The recognition will cover contributions across all of the Dominican Republic’s key high-growth economic sectors, from tourism and traditional agribusiness to energy infrastructure, medical device manufacturing, construction, retail and commercial services, and financial services.

    Per ProDominicana’s official announcement, the awards program serves two core strategic goals: first, to highlight the transformative positive impact that foreign direct investment has already had on the Dominican economy, and second, to cement the nation’s standing as one of the most attractive destinations for international capital in the Latin American and Caribbean region.

    Biviana Riveiro Disla, leader of ProDominicana, noted that the awards ceremony will act as a high-profile platform to showcase the Dominican Republic’s competitive advantages for global investors. She emphasized that the event underscores the national government and investment community’s shared commitment to upholding a welcoming, business-friendly investment climate and advancing inclusive, sustainable economic growth that benefits all segments of Dominican society. Beyond celebrating past successes, the recognition event also aims to strengthen confidence among current investors and lay the groundwork for new cross-border business partnerships.

    The 2026 Americas Investment Forum itself has grown into one of the most prominent annual investment gatherings in the Western Hemisphere. This year’s iteration is projected to draw more than 50 expert speakers representing more than 25 nations across the globe, including high-level delegates from major economic powers such as the United States, China, the United Arab Emirates, Spain, the United Kingdom, Mexico, Switzerland, and Colombia. The forum brings together a diverse cross-section of stakeholders: active global investors, C-suite business leaders, senior government economic officials, and leaders of major international development and trade organizations. Over the course of the event, participants will collaborate to map emerging investment trends, unpack regional economic shifts, and unlock new collaborative opportunities across the Americas.

  • Afreximbank pitches trade and investment financing to Jamaica in inaugural roadshow

    Afreximbank pitches trade and investment financing to Jamaica in inaugural roadshow

    In a landmark step to deepen economic ties between the Caribbean region and the African continent, the African Export-Import Bank (Afreximbank) has launched its first-ever investment and trade roadshow in Kingston, Jamaica. This high-profile engagement on June 2 marks just months after Jamaica formally joined Afreximbank’s Partnership Agreement, and comes on the heels of the pan-African financial institution’s approval of a massive $5 billion regional financing facility that allocates critical capital to Jamaica and other Caribbean nations.

    Branded under the theme “Empowering Jamaica’s Growth: Catalysing Trade, Investment and Industrialisation through Tailored Afreximbank Solutions”, the one-day event gathered a diverse cross-section of stakeholders, from senior Jamaican government policymakers to leading private-sector business executives and representatives from the country’s top financial institutions. The gathering served dual purposes: it introduced Afreximbank’s full suite of trade financing, direct investment, and strategic advisory offerings to local market participants, while also giving Afreximbank leadership the chance to map out Jamaica’s core development goals, capital gaps, and untapped investment prospects.

    Speaking at the event, Jamaica’s Minister of Finance and Public Service Fayval Williams emphasized that the bilateral partnership between the island nation and Afreximbank is growing at an accelerating pace as the bank expands its regional footprint across the Caribbean. Williams noted, “It is clear that the partnership between Afreximbank and Jamaica continues to strengthen.” She urged local public and private institutions to proactively deepen their collaboration with the Cairo-based lender to unlock new cross-continental commercial opportunities that can drive inclusive growth.

    Eric Monchu Intong, Afreximbank’s Group Managing Director for Client Relations and Regional Office Operations, framed intentional industrial development as the foundational pillar for both long-term sustainable economic expansion and increased cross-border trade between the two regions. “To trade successfully with Global Africa, we must first produce,” Intong stated. He highlighted that strategic investments in key infrastructure such as industrial parks, special economic zones, and modern manufacturing capacity would position Jamaica to cut its overreliance on foreign imports, grow its exports of high-value goods, and generate much-needed new jobs for Jamaican workers.

    Following the conclusion of the roadshow, Afreximbank announced that the engagement had significantly enhanced its understanding of Jamaica’s unique business landscape. These insights, the bank confirmed, will inform the design of customized financing and investment products aligned specifically with Jamaica’s national development needs. Afreximbank also reaffirmed its long-term commitment to growing two-way trade and investment flows between Africa and the Caribbean by expanding local access to affordable trade finance, patient investment capital, and expert strategic advisory support.

  • True Pet Food hosts ‘Inner Circle’ event for retailers, distributors and customers

    True Pet Food hosts ‘Inner Circle’ event for retailers, distributors and customers

    KINGSTON, JAMAICA – Jamaican pet food brand True Pet Food has kicked off its first ever exclusive industry gathering, the “Inner Circle” event, hosted at the iconic Sandals Dunn’s River resort. The invitation-only summit brought together a diverse cross-section of the brand’s ecosystem: top retail partners, authorized distributors, loyal customers, and in-house team members, all gathered around the central theme of “Impact” to align on the company’s upcoming expansion goals and strengthen collaborative ties across the supply chain.

  • Terrelonge welcomes Fraser-Pryce’s participation in 11th Biennial Jamaica Diaspora Conference

    Terrelonge welcomes Fraser-Pryce’s participation in 11th Biennial Jamaica Diaspora Conference

    KINGSTON, Jamaica – Jamaica’s 11th Biennial Diaspora Conference is set to bring global attention to the island nation’s untapped creative economy potential, with sprint legend and global sports icon Shelly-Ann Fraser-Prycy stepping into the spotlight as a featured panel speaker. State Minister for Foreign Affairs and Foreign Trade Alando Terrelonge has publicly hailed Fraser-Pryce’s participation, framing her involvement as a major boost to the conference’s core goal of turning Jamaica’s global cultural and athletic influence into tangible economic growth.

    Per an official statement from the foreign affairs ministry, Fraser-Pryce will share her insights on the conference’s third day during the high-profile panel discussion titled “Leveraging the Creative Economy to Build Stronger Cultural Industries”. The session is designed to unpack actionable strategies Jamaica can deploy to better capitalize on its world-renowned cultural, athletic and creative assets. Discussion points will center on attracting cross-border investment, nurturing homegrown entrepreneurship, and building long-term economic resilience that insulates the country from global market volatility.

    Fraser-Pryce will share the panel with a cohort of distinguished leaders across Jamaica’s creative and public sectors. Joining her are Olivia Grange, the country’s Minister of Culture, Gender, Entertainment and Sport; award-winning Jamaican film producer Storm Saulter; popular singer-songwriter Naomi Cowan; rising actress Kimberley Patterson; and Joe Bogdanovich, CEO of Downsound Entertainment and organizer of the iconic Reggae Sumfest. Together, the group will explore pathways to strengthen Jamaica’s cultural industries, expand the global footprint of “Brand Jamaica”, and unlock new, sustainable income opportunities for local creatives, athletes and entrepreneurs to capitalize on the nation’s massive international soft power.

    Terrelonge emphasized that Jamaica’s unique global standing in culture, music, sports, film, fashion and creative talent gives the small island nation a competitive edge few similarly sized economies can match. “Our responsibility is to convert that global influence into enterprise, investment and sustainable economic opportunities for our people. The diaspora has a central role to play in that effort,” he explained in his remarks. The minister extended an open invitation to Jamaican communities living overseas and global investment partners to back opportunities within Brand Jamaica, supporting the development of industries, digital and physical platforms, and cross-sector partnerships that will propel Jamaica’s creative economy to new heights.

    The global creative economy currently generates trillions of dollars in annual value and stands as one of the fastest-growing economic sectors worldwide, a fact Terrelonge highlighted to underscore the urgency of Jamaica’s efforts. He confirmed that the Jamaican government has prioritized advancing policy frameworks and targeted initiatives to strengthen the local creative industry ecosystem, recognizing the sector’s outsized role in driving economic diversification, creating new jobs for Jamaicans, empowering youth populations, fostering innovation, and preserving the nation’s rich cultural heritage.

    Terrelonge also offered special recognition to the GraceKennedy Group, a legacy partner of the 11th Biennial Jamaica Diaspora Conference. He praised the conglomerate for its decades-long commitment to driving national development and its consistent support for initiatives that engage the Jamaican diaspora in domestic growth efforts. “Their support in bringing Shelly-Ann Fraser-Pryce into this conversation adds one of Jamaica’s most influential global voices to a session focused on the future of the country’s cultural and creative economy,” Terrelonge noted.

    Beyond the creative economy panel, the 11th Biennial Jamaica Diaspora Conference functions as a cross-sector platform for collaboration, investment and innovation. It brings together Jamaicans from diaspora communities across the globe and international allies of the nation to co-design and advance initiatives that drive inclusive, long-term growth and development across Jamaica.

  • Dominican business sector responds to U.S. forced labor investigation

    Dominican business sector responds to U.S. forced labor investigation

    In Santo Domingo, the Dominican Republic’s leading business advocacy group, the National Council of Private Enterprise (CONEP), has publicly thrown its weight behind the national government’s handling of a wide-ranging labor practices investigation launched by the Office of the United States Trade Representative (USTR). The probe, which centers on compliance with labor standards across global supply chains, has placed the Dominican Republic under heightened trade scrutiny, but CONEP has moved quickly to reinforce the country’s longstanding dedication to upholding internationally recognized labor rights and trade norms.

    CONEP emphasized in its official statement that the USTR review is not targeted solely at the Dominican Republic. Instead, the inquiry forms part of a broader, global effort by U.S. trade authorities that covers more than 60 nations across multiple regions. The business organization clarified that the initiation of the investigation does not amount to a formal accusation of wrongdoing against the Dominican Republic, and pointed to the constructive ongoing dialogue between Dominican government agencies, local productive sectors, and U.S. trade officials as a positive step toward addressing any potential concerns raised during the review process.

    According to CONEP, Dominican federal authorities have maintained consistent, open lines of communication with their U.S. counterparts throughout the process. The national government has also partnered closely with the country’s private sector to compile and submit detailed data and documentation, designed to give USTR investigators a full and accurate picture of labor regulations and practices across the Dominican Republic’s export-focused supply chains. The organization reaffirmed that private industry stands ready to continue full collaboration with domestic authorities and U.S. investigators, and expressed cautious confidence that ongoing technical discussions will ultimately confirm the Dominican Republic’s full compliance with all binding labor and trade obligations.

    The CONEP statement comes in direct response to the Dominican Republic’s recent inclusion in the USTR probe, which is being carried out under Section 301 of the U.S. Trade Act of 1974. The investigation focuses on alleged gaps in national efforts to eliminate forced labor from global supply chains connected to U.S. imports. If deficiencies are found, the U.S. government could implement punitive additional tariffs on goods imported from countries that fail to address the identified issues. As of the CONEP statement, no sanctions or trade restrictions have been imposed against the Dominican Republic, but the inquiry marks a new period of enhanced trade scrutiny for the Caribbean nation, coming as the U.S. ramps up its policy focus on labor rights, supply chain transparency, and national economic security.

  • Pay up!

    Pay up!

    Seven months after Category 5 Hurricane Melissa carved a path of destruction across multiple regions of Jamaica, mounting frustration over glacial insurance claim settlements has drawn public intervention from the country’s top leadership. During a public handing-over ceremony for 27 residential service lots in Malvern, St Elizabeth on Thursday, Prime Minister Dr Andrew Holness publicly called on private insurance providers to accelerate payout processing, framing timely claim resolution as an indispensable pillar of the island’s post-disaster national recovery effort.

    In his remarks, Holness drew a sharp contrast between the performance of private insurers and the state-run National Housing Trust (NHT), which he lauded for its rapid progress on Hurricane Melissa-related claims for mortgaged properties. To date, the NHT has processed 3,835 claims with a total assessed value of $7 billion. After accounting for policy deductibles, the agency is expected to disburse approximately $6 billion in payouts, with $2.85 billion already released to claimants via a phased disbursement structure — representing nearly half of the total eligible claims, according to Holness.

    While the prime minister highlighted the NHT as a model of swift disaster response, the agency has not escaped criticism entirely, with a subset of mortgagors still waiting for updates on their pending applications. Holness acknowledged the backlog, noting that processing remains ongoing across all outstanding claims.

    The prime minister’s public call to action follows weeks of growing complaints from both individual property owners and business leaders across Jamaica, who say seven months without settlement has left many families and enterprises in crippling financial limbo. Holness confirmed he has received hundreds of personal testimonials from claimants who have completed damage assessments but have yet to receive any communication or payout from their private insurers.

    Business leaders have repeatedly warned that prolonged delays threaten the long-term survival of storm-impacted enterprises. In a May interview with Business Observer, Montego Bay Chamber of Commerce & Industry President Jason Russell emphasized that slow claim settlements directly undermine a company’s ability to retain employees, fulfill payment obligations to suppliers, and resume normal operations post-disaster. “We’re talking about the life and death of a business. A business can’t wait a year to get paid,” Russell noted.

    Individual business owners have also gone public with their experiences to highlight systemic failures in the private insurance sector. In a letter to the editor published in Wednesday’s Jamaica Observer, Andrew Houston Moncure, managing director of Westmoreland-based Bluefields Bay Villas & Suites, detailed his family’s seven-month struggle to get updates on their property damage claim, saying they have received nothing but “silence” from their insurer’s loss adjuster since November last year.

    Houston Moncure clarified that he and his family do not expect an unreasonably fast resolution for complex claims, acknowledging that Hurricane Melissa created an unprecedented backlog that stretched industry resources thin across the hardest-hit parishes like Westmoreland, where thousands of structures were destroyed. Instead, he is calling for basic, consistent communication from providers — a standard he says his family’s long-time insurer has failed to meet, even as the family led local recovery efforts for their community without waiting for their own claim payout.

    The business owner also pointed to existing Jamaican regulations that mandate timely claim settlement: Regulation 135 of the country’s Insurance Regulations requires providers to resolve all valid claims within 30 days of meeting payment conditions, with statutory interest added for late payments. The Financial Services Commission’s 2022 Market Conduct Rules further require insurers and their intermediaries to settle claims fairly, without undue delay, and via transparent, efficient processes.

    Top industry leaders have already acknowledged the widespread delays constitute a major failure of the private insurance sector. During a panel discussion at the Insurance Association of Jamaica’s annual business conference in May, BCIC CEO Peter Levy described the industry’s slow post-Melissa response as a “significant failure”.

    Levy, however, outlined significant operational and logistical challenges that providers faced in the immediate aftermath of the storm. In the storm’s wake, key transportation routes were blocked, national communication infrastructure was disabled, and even independent contractors tasked with preparing damage estimates were themselves dealing with personal storm damage. The unprecedented volume of claims left the entire industry stretched beyond its existing resource capacity, he added.

    In response to the breakdown, the Jamaican insurance industry has launched a full review of its disaster response protocols to identify gaps and implement critical changes ahead of future catastrophic weather events. Key areas under review include loosening some verification requirements during large-scale disasters and streamlining processing for claims where loss estimates fall within a pre-defined reasonable range, with the goal of cutting down overall payout timelines for most claimants.

  • Super reveal for Omoda | Jaecoo

    Super reveal for Omoda | Jaecoo

    In late May, automotive brand Omoda | Jaecoo brought its cutting-edge new hybrid models and proprietary powertrain technology to Santiago, Chile, marking an important milestone in its expansion across the Caribbean and Latin American (LATAM) regions.

    Hosted across May 26 and 27, the LATAM Super Hybrid Experience invited automotive journalists from more than 15 regional markets to get firsthand behind-the-wheel experience with the brand’s new electrified offerings through a curated lineup of exclusive activities. Chile was selected as the host venue for a strategic reason: it was the brand’s first entry point into the LATAM market three years prior, and has since served as a stable base for its regional growth, executives explained.

    Caesar Huang, Deputy General Manager for Omoda | Jaecoo’s LATAM Region, shared the brand’s outlook on electrification with the Jamaica Observer’s Auto magazine. “We see that hybrid electric, plug-in hybrid, and fully battery electric powertrains are the clear global trend – we’ve watched this shift unfold in China, across Europe, in Southeast Asia, and now it is taking hold across LATAM as well,” Huang said. Nicolas Pietrantoni, Commercial Director for Omoda | Jaecoo Chile, echoed this framing, noting that the event gave visiting regional journalists an opportunity to test vehicles and familiarize themselves with the brand’s new Super Hybrid System (SHS) before introducing the technology to consumers in their home markets.

    The two core variants of SHS anchor the brand’s new electrified lineup: SHS-H, the standard hybrid configuration, and SHS-P, the plug-in hybrid option. Regardless of variant, the brand says models equipped with SHS deliver more than 1,000 kilometers of range on a single full tank of fuel. To validate this claim and let reporters experience real-world performance, the brand organized a cross-country fuel efficiency challenge following the initial press briefing. Journalists took the wheel of two preview models – the Omoda C5 SHS-H and Jaecoo J7 SHS-P – on a route that stretched from downtown Santiago through Chile’s rural wine country and back, putting both models through a mixed set of road and traffic conditions while efficiency data was tracked. A pair of Peruvian drivers, Enrique Pérez and Nicolás Orihuela, took top honors in the challenge.

    On the event’s second day, the newly unveiled Omoda C7 joined the existing test fleet, giving journalists the chance to push all three models to their performance limits on a closed driving course. That evening, the brand made three models’ regional debuts official: the Omoda C5 SHS-H, Jaecoo J8 SHS-P, and Omoda C7 SHS-P. The Omoda C7 SHS-P will roll out to a limited number of regional markets initially, Huang confirmed.

    All SHS-equipped models share a core powertrain architecture centered on a 1.5-litre turbocharged four-cylinder internal combustion engine paired with a dedicated hybrid transmission (DHT) that integrates dual electric motors. The full system delivers a combined 224 brake horsepower and 218 pound-feet of torque. The standard SHS-H hybrid uses a 1.83kWh lithium iron phosphate (LFP) battery, while the SHS-P plug-in variant upgrades to a larger 18.4kWh LFP battery, adds 40kW external fast-charging capability, boosts total output, and includes standard all-wheel drive.

    Looking ahead to the rest of 2024, Huang announced that the brand is preparing to launch another high-volume model, the Omoda 4, which was first unveiled in April at the Beijing Auto Show at the brand’s Wuhu, China headquarters. The new model will be launched in the second half of the year across the region, and will offer three powertrain options: traditional internal combustion, hybrid electric, and fully battery electric, with the variant lineup coming to Caribbean markets in the near future.

  • Showfa Express and Paymaster launch flat-rate parcel delivery service

    Showfa Express and Paymaster launch flat-rate parcel delivery service

    Two Jamaican service providers, Showfa Express Limited and Paymaster Jamaica, have joined forces to roll out a new fixed-price parcel delivery initiative, designed to deliver more dependable and budget-friendly shipping options for domestic customers across the island.

    The new offering, branded Showfa One, made its official debut Thursday at Paymaster’s corporate headquarters located on Molynes Road in St Andrew. Under the terms of the new service, customers can send and receive documents and small goods that fit into a standard-sized shipping envelope for a fixed flat fee of JMD $690, with drop-off and pick-up available at four carefully selected Paymaster locations to start: the Molynes Road headquarters, the Burke Road branch in Spanish Town, and outlets in Mandeville and May Pen.

    Jamie Hall, Chief Executive Officer of Mandeville-based Showfa Express, explained that the collaborative service is built to deliver maximum value for Jamaican shippers. “For many people, arranging reliable transport to send or pick up parcels is either out of reach or carries prohibitive costs and time commitments,” Hall said. “Paymaster has built its reputation on seamless, accessible money movement, while Showfa specializes in efficient goods delivery. This partnership brings our two strengths together to create a far more efficient option for people across Jamaica.”

    Founded only in 2023, Showfa Express already operates across five Jamaican parishes: Manchester, St Elizabeth, Clarendon, St Catherine, and Kingston and St Andrew’s Corporate Area. According to Hall, the firm has aggressive expansion plans: it will roll out Showfa One to St Ann and St James in the coming months, with a target of full islandwide coverage by the end of the calendar year.

    Athinia Campbell, acting general manager of Paymaster, noted that the partnership aligns perfectly with the company’s core mission of expanding accessible, convenient services for its customer base. “Moving documents and small goods between locations is a widespread unmet need for our clients,” Campbell explained. “This new service adds another key offering to our portfolio, allowing customers to handle all their tasks in a single stop at Paymaster. It also gives shippers access to more drop-off and pick-up points, plus extended operating hours that work far better for most people’s schedules.”

    Angeline Barrett-Stewart, Paymaster’s head of sales, emphasized that the flat-rate model will deliver particular benefits for small and micro entrepreneurs across Jamaica. “As Jamaica’s economy evolves, demand for affordable, reliable courier services has grown dramatically,” Barrett-Stewart said. “People need to connect with family members across the country, and small business owners need to get products to their customers. This service fills that gap, offering an easier, more convenient, and lower-cost way to get these tasks done.”

    Hall added that early testing of the service through a pilot program has already drawn overwhelmingly positive feedback from the company’s long-standing clients. “Small business owners are particularly excited about the predictability of the flat rate,” he said. “Unexpectedly high distance-based delivery fees can often be the factor that kills a sale. With a fixed, low $690 rate, that variable is removed, giving small businesses more room to grow instead of staying stuck at their current size.”