In a major step forward for digital transformation in airport operations, Dominican airport operator Aeropuertos Dominicanos Siglo XXI (Aerodom) has unveiled the Airport Community App, a custom-built digital platform developed in partnership with innovation hub AirportLabs. Designed to streamline real-time communication and cross-stakeholder coordination across the entire airport ecosystem, the tool marks a key expansion of Aerodom’s ongoing digitization efforts that first launched in 2016.
Unlike most passenger-facing airport apps, this new platform is built exclusively for airport personnel and partner organizations, including frontline operations teams, airline flight crews, ground handling service providers, regulatory authorities, and other on-site service partners. It centralizes a wide range of critical operational data that was previously scattered across multiple fragmented communication channels, from manual phone calls and disjointed digital spreadsheets to separate institutional alert systems.
Within a single mobile-friendly digital interface, users now have access to up-to-the-minute updates on flight arrivals and departures, gate assignments, aircraft parking positions, and overall flight status. The app also includes an automatic notification system that sends customized alerts to users monitoring specific flights, ensuring they never miss a last-minute change to schedules or operations.
Aerodom officials note that the primary goal of the app is to cut reliance on outdated, fragmented communication workflows that often slow down response times when unexpected operational changes arise. By pushing synchronized updates to all relevant stakeholders at the exact same time, the platform enables faster, more aligned collective action, reducing the risk of miscommunication that can lead to flight delays or operational disruptions.
This launch is the next phase of Aerodom’s digital transformation journey, which began eight years ago with the rollout of a new core digital operations platform. That initial implementation included an advanced Airport Operational Database (AODB) and integrated resource management tools, which already improved real-time information sharing across the six airports Aerodom operates as a concessionaire. The Airport Community App extends this digital foundation to the daily on-the-ground communication of every member of the airport community.
“The digital transformation of an airport is not just about incorporating new technologies, but about ensuring that information reaches the right people at the right time so that they can act in a coordinated manner,” explained Cyril Girot, Chief Executive Officer of Aerodom. Girot emphasized that the app was built to solve a longstanding pain point for airport operations: the disconnect that often occurs when multiple stakeholders work from different versions of the same operational data.
At launch, the app provides core real-time flight and operational information, but Aerodom has already outlined a roadmap for future updates. Planned features include integrated in-app messaging between stakeholders, dedicated crisis management tools, and other user-centric functionalities that will be shaped by ongoing feedback from frontline users.
Ultimately, Aerodom expects the platform to deliver tangible improvements across key operational metrics: more transparent information sharing, faster response times to unexpected changes, stronger cross-stakeholder coordination, and a greater overall ability for airport operators to mitigate and respond to operational disruptions.
The Airport Community App was officially launched on September 9 at Las Américas International Airport (AILA), with key stakeholders in attendance. Representatives from the Dominican Airport Department, General Directorate of Migration, Specialized Corps for Airport and Civil Aviation Security (CESAC), Civil Aviation Board, partner airlines, and airport service companies all took part in the official rollout event.









