KINGSTON, Jamaica — In a significant organizational overhaul set to enhance operational efficiency and market performance, British Caribbean Insurance Company (BCIC) has implemented a comprehensive leadership restructuring effective January 1, 2026. This strategic realignment underscores the company’s dedication to operational excellence, customer experience enhancement, and sustainable expansion within the insurance sector.
Michelle Anderson ascends to Deputy Managing Director after demonstrating exceptional leadership during her decade-long tenure with BCIC, most recently serving as Chief Operating Officer. Her extensive background in insurance solutions and operations has equipped her with profound institutional knowledge and execution capabilities. Anderson will now provide strategic supervision across critical domains including underwriting protocols, operational workflows, revenue optimization, and service delivery mechanisms.
Concurrently, Lori-Ann Glasgow assumes expanded responsibilities encompassing leadership of BCIC’s Direct Channel operations. Her portfolio now integrates branch operations, call center management, and marketing functions—a synergistic approach designed to fortify customer engagement strategies, communication frameworks, and direct sales initiatives. Glasgow’s previous contributions have already strengthened brand positioning and elevated customer interaction standards throughout the organization.
The restructuring also promotes Joy Gibson to Regional Human Resources Manager, granting her oversight across amalgamated JNGI and BCIC operations. Gibson will spearhead human resources development, facilities management, and operational support systems while extending her regional accountability to Barbados. This enhanced mandate aims to institutionalize organizational coherence, workforce capabilities, and operational uniformity across the consolidated enterprise.
Complementing these appointments, Anne McMorris Cover will helm BCIC’s transformation agenda focusing on digital modernization, system upgrades, service innovation, and improvement initiatives. Her role ensures the realization of tangible returns from the company’s ongoing technological investments.
Managing Director Peter Levy emphasized that these promotions reflect BCIC’s confidence in internal talent and commitment to building a future-ready organization positioned to deliver consistent service quality, disciplined execution, and long-term stakeholder value.









