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The Jamaica Customs Agency has long been the target of public criticism over missing items, delayed baggage, and alleged inefficiencies. However, a closer examination reveals a more complex narrative. As a former employee of the agency, I have witnessed its ongoing transformation, including modernization of systems, stricter procedures, and efforts to eliminate loopholes that once facilitated illicit activities. While past shortcomings existed, the notion that Customs is solely responsible for missing goods from barrels is largely misplaced.

In the aftermath of Hurricane Melissa, which brought torrential rains to Jamaica’s south-west, residents in affected areas have found an unexpected lifeline in the form of newly surfaced springs. With tap water supplies disrupted, these natural water sources have become vital for hydration and daily needs. Popular spots include a pool in Seven Rivers, which has overtaken a major thoroughfare, and a spring near the under-construction Montego Bay bypass in West Green. While the springs have been celebrated for their beauty and utility, Peter Clarke, managing director of the Water Resources Authority (WRA), warns they are temporary and may pose health risks. Clarke explained that the springs emerged due to the ground’s saturation from heavy rainfall and will likely disappear as the water table recedes. He cautioned against consuming untreated water, noting potential contamination from nearby pit toilets or agricultural activities. Despite their temporary nature, the springs have provided a crucial stopgap for residents as national water systems recover from storm-related damage. Clarke emphasized that while the water can be used for domestic purposes after boiling, it should not be considered a long-term solution or tourist attraction.

Loyce Pace, the Americas Regional Director for the International Federation of Red Cross and Red Crescent Societies (IFRC), has emphasized the critical need for sustained global attention and resources to aid Jamaica’s recovery from the catastrophic impact of Hurricane Melissa. Speaking to the Jamaica Observer on Tuesday, Pace highlighted the unprecedented devastation caused by the Category 5 storm, which struck the island on October 28, ravaging its southern and western coasts.

Pace, who recently conducted a reconnaissance mission to assess the damage, described the scenes as akin to a forest fire or tornado, with entire fields flattened, trees stripped bare, and even robust buildings reduced to rubble. She stressed that while the Jamaican government has been proactive in securing disaster risk financing, including catastrophe insurance from the World Bank, the scale of destruction—equivalent to nearly a third of the country’s GDP—demands far more substantial and prolonged international support.

She noted that while initial global aid has been ‘incredible,’ sustaining this assistance is crucial, particularly during the long-term recovery phase, which could span years. Pace also praised the resilience of Jamaicans and the tireless efforts of local Red Cross volunteers, many of whom are personally affected by the disaster yet continue to serve their communities.

Prime Minister Andrew Holness recently estimated the damage at $6 to $7 billion, representing 28-32% of Jamaica’s GDP. Pace urged patience, acknowledging the challenges of rebuilding from the ground up while commending the unity and determination of the Jamaican people in the face of such adversity.

In a heartfelt celebration of selfless service, Dr. Kirk Morgan and Tennielle Campbell-Williamson were honored for their unwavering dedication to community development and nation-building at the CIBC Caribbean Unsung Heroes Awards. The ceremony, held at the Terra Nova All-Suite Hotel in St. Andrew, Jamaica, recognized their extraordinary efforts to uplift and empower others without seeking personal gain.

Dr. Morgan, a senior mathematics lecturer at The University of the West Indies, secured the top award for his 15-year commitment to providing free Caribbean Secondary Education Certificate (CSEC) mathematics classes to underserved communities. His work, initially based at Papine High School and later through the National Housing Trust, has been driven by a profound mission: to use education as a tool for liberation and transformation. ‘I am elated,’ Morgan shared with the Jamaica Observer. ‘This recognition is unfamiliar territory for me, but it motivates me to continue my work.’

Campbell-Williamson, the runner-up, has spent over 17 years as an evangelist, youth mentor, and personal ministries leader, guiding young people through life’s challenges. Her advocacy for mental wellness, gender-based violence prevention, and community healing has left an indelible mark. Beyond her church, she has mentored young boys through the Denbigh Primary football club, instilling values of discipline, resilience, and purpose. ‘I never expected this recognition,’ she said. ‘My focus has always been on impacting lives.’

The awards, which included a total of US$7,500 in prizes, are part of CIBC Caribbean’s initiative to celebrate individuals who quietly but significantly improve the lives of others. Annique Dawkins, Head of Country for CIBC Caribbean Jamaica, emphasized the importance of honoring such contributions: ‘Today, we shine a light on those who remind us of the best of who we are as Jamaicans.’

Despite a lower number of nominations this year, organizers remain optimistic about the program’s future. Renee Whitehorne, Marketing Manager for CIBC Caribbean Jamaica, noted that the initiative, which began in 2003 and resumed this year after a pause, is expected to attract more participants in 2026, especially in the wake of Hurricane Melissa. ‘We anticipate seeing more acts of kindness and nominations,’ she said.

The selection process involved a public call for nominations, reviewed by a panel of judges, including retired Court of Appeal President Justice Seymour Panton. ‘The submissions demonstrated significant community involvement in critical areas,’ Panton remarked. ‘It’s inspiring to see so many individuals making life better for others.’

For both honorees, the recognition serves as a powerful motivator. ‘It made me realize that what I was doing was not in vain,’ Morgan reflected. Campbell-Williamson echoed this sentiment, vowing to continue her impactful work. Their stories stand as a testament to the transformative power of selfless service and the enduring spirit of community upliftment.