分类: business

  • CTO to launch Caribbean Tourism Research Forum at SOTIC 2026

    CTO to launch Caribbean Tourism Research Forum at SOTIC 2026

    The Caribbean Tourism Organization (CTO) has announced a landmark new initiative to bridge academic research, public policy, and on-the-ground tourism practice: the first-ever Caribbean Tourism Research Forum, set to debut alongside the 2026 State of the Tourism Industry Conference (SOTIC) in Guyana. Slated for October 6, 2026, the three-hour opening forum will align with SOTIC 2026’s overarching theme “Tourism Futures: Smart, Sustainable, and Inclusive,” creating a dedicated collaborative space for stakeholders across the regional tourism ecosystem.

    Unlike rigid traditional academic conferences, the forum is designed as an interactive, solution-focused platform that brings together a diverse cross-section of participants: active researchers, university leadership, practicing tourism industry professionals, destination management officials, international development partners, and graduate and undergraduate students. The structured programming splits into two focused showcase segments to highlight both emerging academic work and real-world applied research.

    The first segment, “Emerging Research from Caribbean Universities,” will shine a spotlight on new and ongoing studies led by regional academic institutions, elevating homegrown expertise that is often overlooked in global tourism discourse. The second segment, “Research in Practice: Applied and Destination Insights,” will center actionable research that directly addresses core challenges in tourism policy, destination planning, market analysis, and day-to-day destination management.

    A wide range of pressing, industry-relevant topics will be covered across presentations, including shifting global visitor travel patterns, advanced tourism demand forecasting, climate-resilient tourism development, community-owned tourism models, workforce upskilling and development, the integration of artificial intelligence into tourism operations, digital transformation for small and medium-sized tourism businesses, regional destination competitiveness, and measuring the distributional economic impact of tourism across local communities.

    Aliyyah Shakeer, CTO’s Director of Research, emphasized that the forum fills a longstanding gap in regional tourism governance. “For too long, there has been a disconnect between the valuable research produced by academic institutions and the decision-making processes that shape tourism development across the Caribbean,” Shakeer explained. “This initiative is built to strengthen the critical connections between research, policy, and industry, ensuring that all regional tourism development efforts are guided by rigorous, reliable evidence and practical, locally rooted solutions.”

    Per event rules, each presentation will be capped at 10 minutes to keep discussions dynamic, followed by structured moderated Q&A sessions that allow for audience engagement. The forum will conclude with a plenary conversation focused on expanding long-term collaborative frameworks between academic institutions and private and public sector tourism stakeholders across the Caribbean.

    For registered SOTIC 2026 delegates, participation in the research forum will be offered at no additional cost. The CTO is currently accepting presentation nominations from Caribbean universities, accredited regional research institutions, the existing Caribbean Tourism Research Network, and CTO member countries. All nomination submissions must be completed through the CTO’s official online portal by the deadline of Sunday, August 23, 2026.

  • Tourism minister reports 18% increase in visitor arrivals last year

    Tourism minister reports 18% increase in visitor arrivals last year

    The Caribbean island nation of Dominica has logged impressive gains in its tourism sector, with overall visitor arrivals climbing 18% in the most recently completed fiscal year, Tourism Minister Denise Charles-Pemberton confirmed during the 2026/2027 national budget debate held Friday.

    In total, the country welcomed 527,728 travelers across all categories during the 12-month period, marking the first time Dominica has crossed the half-million annual visitor threshold in recent years. “Half a million visitors reached Dominica in this fiscal year, Mr Speaker, and we have to be proud of that,” Charles-Pemberton told legislative members during her address.

    The strong growth was consistent across both key segments of the country’s tourism industry: overnight stayover visits and cruise ship calls. Stayover arrivals, a segment that drives greater long-term revenue for local accommodations, restaurants and small businesses, surpassed the government’s 100,000 annual target to hit 102,659 visitors, representing a 20% year-over-year increase. Cruise passenger arrivals also matched that 20% growth rate, totaling 416,719 cruise travelers docking at the island’s ports over the fiscal year.

    Charles-Pemberton noted that broad-based growth across all of Dominica’s core source markets underpinned the sector’s strong performance. The United States, Dominica’s largest source of stayover visitors, recorded 22% growth and accounts for 29% of the country’s total overnight visitor count. The French West Indies, the island’s second-largest market, saw a 13% rise in arrivals, while regional Caribbean travelers grew by 15% year-over-year. The United Kingdom posted a 9% increase, and the Canadian market delivered even stronger gains of 23%, according to the minister’s data.

    Beyond the tourism sector itself, Charles-Pemberton emphasized that the booming travel industry is a core driver of the country’s broader economic expansion, contributing significantly to Dominica’s projected 4.5% overall economic growth for the fiscal year.

  • PM: More gas on the way

    PM: More gas on the way

    In a major announcement delivered during the official visit of U.S. Deputy Secretary of State Christopher Landau at St Ann’s Diplomatic Centre, Trinidad and Tobago Prime Minister Kamla Persad-Bissessar unveiled two landmark energy deals that mark a turning point for the nation’s industrial and energy future.

    The first and most significant of these agreements sees global energy giant BP agree to transfer a 20% stake in the Trinidadian portion of the cross-border Cocuina-Manakin natural gas field to Trinidad and Tobago’s state-owned National Gas Company (NGC). Spanning the maritime border between Trinidad and Tobago and Venezuela, the field is split between Manakin, located in Trinidad’s Block 5, and Cocuina, which sits in Venezuela’s Plataforma Deltana Block 4. Negotiations over the coordinated development of the field stretch back more than a decade, rooted in a 2015 bilateral agreement between the two governments that unitized the field, allocating 66% of reserves to the Manakin side and 34% to Cocuina. This makes the project the first fully agreed unitized cross-border gas development in the Western Hemisphere.

    Under the existing production sharing contract for Block 5, BP’s local affiliate Amoco Trinidad Gas BV has served as the primary operator. Persad-Bissessar outlined that years of stalled negotiations gained new momentum in 2024: the U.S. Office of Foreign Assets Control (OFAC) granted a negotiation license to BP and NGC in May of that year, followed by Venezuela’s issuance of a 20-year license in July 2024 that formalized a 20% stake for NGC and 80% stake for BP across the entire cross-border project. Negotiations were left unfinished when a change of government occurred in April 2025, but were finalized within 16 months of Persad-Bissessar’s administration returning to office.

    Persad-Bissessar emphasized that the new ownership structure, which aligns NGC’s stake across both the Trinidadian and Venezuelan portions of the field, removes the last major barrier to progress. “These agreements align NGC across the field, remove a major obstacle and allow BP to accelerate its final investment decision, completing in a little over one year what remained undone for more than ten years,” the Prime Minister stated. She added that the project is set to become the first successful cross-border development to monetize natural gas through Trinidad and Tobago’s existing energy infrastructure.

    Alongside the Cocuina-Manakin deal, the Prime Minister announced that BP has completed the acquisition of all of Woodside Energy’s shareholding in the deep-water Calypso gas field. First awarded to BHP Billiton during the 2012–2014 bid rounds under Persad-Bissessar’s first administration, Calypso is one of the country’s most promising untapped domestic gas sources, spanning Blocks TTDAA 14 and 23(a). After returning to office in April 2025, Persad-Bissessar’s government brought all parties to the table to resolve the impasse that left the project undeveloped, with the acquisition finalized on August 6, 2026. The full ownership consolidation will speed up project sanctioning, cut operational costs, maximize use of existing NGC infrastructure, and unlock necessary fiscal support from the Ministry of Energy, bringing much new gas supply to the country, the Prime Minister said.

    These developments come on the heels of other growing international interest in Trinidad and Tobago’s offshore energy sector. Persad-Bissessar highlighted that ExxonMobil, which exited local exploration in 2003 after a period of unsuccessful activity more than two decades ago, has recently returned and signed a new exploration agreement. The company’s endorsement of the upcoming deep-water exploration bid round, paired with BP’s two new deals, signals a resurgence of global investor confidence in the nation’s offshore energy potential, the Prime Minister noted.

    Independent reporting from Reuters confirms that the Cocuina-Manakin field holds an estimated one trillion cubic feet of proven natural gas reserves. NGC already holds a 20% stake in the Venezuelan Cocuina portion of the field, aligning with its new stake on the Trinidadian side. Under current marketing plans, 70% of the field’s output will be supplied to Atlantic LNG, home to Latin America’s largest liquefied natural gas export terminal. The facility has faced significant operational strain in recent years as declining domestic gas production from Trinidadian fields cut into its output, forcing the idling of one of its four processing trains. BP holds a 45% stake in Atlantic LNG, with NGC owning 10% and Shell holding the remaining 45%. The remaining 30% of Cocuina-Manakin output will be allocated to domestic petrochemical production. Industry sources quoted by Reuters expect a final investment decision on the project to be reached by the end of this year. Venezuela’s oil ministry had not responded to requests for comment as of yesterday’s reporting.

    During the announcement, Persad-Bissessar also publicly thanked U.S. President Donald Trump for his administration’s support, noting that the deepening bilateral partnership between the two countries has translated into tangible development opportunities for both nations and the wider Caribbean region. Landau’s visit, she added, advanced three key bilateral development initiatives: the proposed Curlew Midstream fuel storage and bunkering terminal, Pinnacle Steel and Vanadium Corporation’s restoration of the shuttered former ISCOTT steel plant, and the BP-NGC Cocuina-Manakin agreements. New MOUs signed yesterday with Pinnacle Steel and Hummingbird AI Holdings also reinforce Trinidad and Tobago’s goal of becoming a regional hub for technology-driven investment, she said. “We are restoring Point Lisas as an engine of growth. Pinnacle’s acquisition and proposed upgrade of the former ISCOTT plant for steel and vanadium production can and will restore capacity, create jobs and benefit local contractors and manufacturers, while signalling confidence in our steel sector,” Persad-Bissessar said.

    The Prime Minister closed by reaffirming her government’s commitment to working alongside BP, NGC, and all industry stakeholders to speed up final investment decisions and bring both new projects into production as quickly as possible to support long-term industrial growth in Trinidad and Tobago.

  • Back in business

    Back in business

    A shuttered steel manufacturing facility at Trinidad and Tobago’s Point Lisas is set to roar back to life, bringing back hundreds of lost jobs and unlocking billions in investment that signals a new era of economic cooperation between the United States and the Caribbean nation, U.S. Deputy Secretary of State Christopher Landau announced at a recent official ribbon-cutting ceremony.

    First shuttered in 2016, the facility threw 644 skilled industrial workers out of employment when it ceased operations. Now, U.S.-based metals and industrial investment firm Pinnacle Steel and Vanadium Corporation is reviving the site through its local Trinidadian subsidiary, Ibis Steel Company of T&T Ltd. Over the first two years of the project, US$250 million in initial capital will be poured into refurbishments and upgrades, with total planned investment – including future expansion and facility modernization – set to hit US$750 million by the completion of all planned phases. Barring unforeseen delays in refurbishment work, regulatory approvals and local permitting, the plant is on track to deliver its first commercial output by the end of 2027.

    At the ceremony held at the Pt Lisas Industrial Estate in Couva, Landau framed the project as a landmark mutual victory for both nations, far beyond the reopening of a single industrial site. “This is not just the metal that we’re seeing here; it’s the lives that are impacted,” Landau told attendees, referencing the 644 direct jobs that will be restored alongside dozens of indirect positions supporting the facility’s operations. “Those jobs are coming back… and that’s a win not only for Trinidad but also for the United States.”

    Landau emphasized that the revival serves as a powerful example of how foreign private sector investment can reverse long-standing industrial decline and deliver tangible, widespread economic benefits to host communities. Comparing the restart to a biblical resurrection, he noted, “I think there is nothing more beautiful, frankly, than being able to see a plant like this that’s been shuttered come back to life. It’s like Lazarus arising from the dead again.”

    For the United States, the investment addresses a pressing strategic and economic priority: securing stable, reliable access to critical industrial minerals that have become increasingly vital to national and economic security. For decades, the U.S. allowed its domestic mining and processing sectors to shrink, leaving the country dependent on foreign suppliers that may not align with American strategic interests. The Pt Lisas plant will process local ore and industrial residue into two high-demand materials: steel, used in everything from civilian skyscrapers to U.S. military battleships, and vanadium, a critical alloy that strengthens steel for industrial and defense applications. The project also repurposes century-old industrial waste tailings left from previous operations, turning a legacy environmental liability into an economic asset.

    “We need these critical minerals. You need jobs. You have tailings and industrial residue that’s been left over from 100 years of industrialisation. This is a perfect example of what we’re talking about. That is great for Trinidad. It’s great for the United States,” Landau explained.

    The investment also comes at a time when both the U.S. and Trinidad and Tobago governments are actively working to deepen bilateral economic ties. Landau noted that American businesses have grown increasingly hesitant to pursue cross-border investment opportunities in recent years, leading to frequent questions from global partners asking “where are the Americans?” The Pinnacle investment, he said, sends a clear signal that U.S. companies are returning to the Caribbean, and that the bilateral relationship is moving beyond rhetorical partnership to deliver tangible on-the-ground results.

    Landau framed the Pt Lisas project as a symbol of a new, refocused chapter of U.S. engagement with the Caribbean region, crediting current Trinidadian Prime Minister Kamla Persad-Bissessar for opening new doors to cooperation that have not been available in six decades of prior relations. He stressed that the private sector remains the core driving force behind the project, noting that the restart would not have been possible without private investment leadership. Beyond economic and strategic gains, Landau said the revived plant will restore a sense of dignity and community pride to the Pt Lisas region, where workers lost their livelihoods nearly a decade ago.

    “I really get choked up when I sit here, and I look out at these rusting steel mills to think, you know, this will again be a place where people can show their kids, ‘that’s where I work’. And I think that can be a source of great pride for the people of Point Lisas and all of Trinidad and Tobago, as well as for the people of the United States,” he said. Landau added that he hopes the project marks a new beginning for collaboration between the two nations, with many more mutually beneficial partnerships to come.

  • ‘No one will save us’: Caribbean must be self-reliant for economic survival – professor

    ‘No one will save us’: Caribbean must be self-reliant for economic survival – professor

    As the global trading system fractures into competing blocs and large powers increasingly embrace protectionist policies, small island nations of the Caribbean cannot count on outside powers to rescue their economies, leading regional economist Professor Justin Robinson has warned. Delivering a stark message at the Central Bank of Barbados 46th Annual Review Seminar, Robinson emphasized that only deliberate self-reliance and tangible, practical regional integration can secure the Caribbean’s economic future.

    Robinson, who serves as principal of the University of the West Indies at Five Islands in Antigua, opened his address by repeating his widely shared regional mantra: “no one is coming to save us.” He challenged the Caribbean’s long-standing habit of waiting for international markets to stabilize and rebound, arguing that the era of depending on external economic safety nets has definitively ended. For Caribbean societies, he said, a fundamental psychological shift is required to take full control of collective financial destinies.

    For decades, small Caribbean states have operated within a global trading system designed entirely by larger, wealthier major economies. The decades of rapid globalization opened access to affordable foreign goods and services for small open Caribbean economies, but it also left them dangerously dependent on global economic powerhouses. Today, as geopolitical shifts split the global economy into competing trade blocs, with major powers prioritizing protectionism, higher tariffs, and supply chain nationalism, the Caribbean faces disproportionate exposure to economic disruption.

    Contrary to common regional framing of this shift as an unprecedented crisis, Robinson noted that global fragmentation is actually a return to historical norms for the region. “The Caribbean didn’t build the global trading system that is currently fragmented. We were incorporated into it on other people’s terms. So fragmentation is really not a departure from our history, it’s really a return to the normal condition,” he explained. He added that the global trading architecture was never structured to accommodate the unique vulnerabilities of small island states, meaning even minor disruptions have outsized consequences.

    When a large industrial economy imposes new trade barriers, it typically only faces a small dip in overall efficiency. For small island nations, however, trade disruptions strike immediately at the baseline of daily economic survival. “When large economies fragment, they lose efficiency. But when small economies like ours are fragmented against, we really risk actually losing viability, and I think this is really what is at stake for us at this point,” Robinson said.

    The real-world impacts of this global shift are already being felt across the Caribbean, manifesting in sharp spikes in the cost of everyday goods. The region imports the vast majority of its food, fuel, and consumer products, so external supply chain and trade disruptions translate directly to higher domestic prices. Robinson stressed that the urgency of the moment cannot be overstated: while a 0.5% increase in inflation is just a minor data point for large economies, it makes the difference between working households being able to afford groceries across most Caribbean islands. “The costs are real, they are already arriving,” he noted.

    Compounding this economic pressure, the traditional safety nets that long buffered Caribbean economies from domestic hardship are rapidly disappearing. For generations, the region’s development model has relied heavily on outward migration and remittances from citizens living in the Global North. But as wealthy Northern nations implement stricter immigration controls and tighten border policies, this historic escape valve is closing. Robinson framed the current moment as a fundamental crisis of the Caribbean’s long-standing externally dependent development model.

    “Our own failure to develop has been cushioned by the fact that we could export people. That gap is closing. The remittances from those persons again have supported levels of consumption that our economies cannot support,” he explained. Against this backdrop, the core question facing the region is whether leaders and societies will fall back on old patterns of waiting and passive adjustment, or embrace the radical changes needed to build a more resilient economic future.

    To navigate this new reality, Robinson argued that Caribbean nations must move beyond treating regional integration as an ideological ideal and turn it into a practical, everyday tool for economic survival. Though the Caribbean Community (CARICOM) has signed dozens of regional trade agreements on paper, persistent barriers still block meaningful cross-border commerce between member states. High internal transport costs, convoluted border bureaucracy, uncoordinated port management, and conflicting national product standards all make trade between neighboring Caribbean economies unnecessarily difficult and expensive.

    “Regional integration is not a panacea for our problems, but it is one of the areas we have where we can respond and somewhat reduce our vulnerability and negative impact. So regional integration is really no longer a sentiment, I think it becomes a necessity,” Robinson said. He called on national governments and regional institutions to take immediate targeted action to remove these internal frictions, prioritizing modernization of port infrastructure, streamlining of customs clearance processes, and harmonization of product and trade standards across the region.

    Robinson also laid out a clear pathway for retaining more economic value within local communities: strengthening domestic links between key sectors, such as connecting local agriculture and manufacturing directly to the foreign exchange generated by the region’s massive tourism industry. This approach would reduce reliance on costly imported goods and keep more revenue circulating within regional economies, he explained.

    As a working model of successful integration driven by necessity, Robinson highlighted the Organisation of Eastern Caribbean States (OECS). The sub-regional bloc’s member states are all micro-states with extremely small domestic markets, leaving them no choice but to integrate deeply to achieve economic scale. The OECS has already implemented genuine free movement of labor across member states, shared cross-border regulatory frameworks, and a common regional Supreme Court – levels of integration that have not been achieved across the wider Caribbean. “They don’t have a choice but to integrate, and they have levels of integration that are not present in the rest of the region… that comes out of the fact that because of their small size, they view integration as a necessity,” Robinson noted.

  • People are electing parties that will deliver – US deputy secretary of state

    People are electing parties that will deliver – US deputy secretary of state

    On Monday, August 10, 2026, U.S. Deputy Secretary of State Christopher Landau delivered remarks during a stop in Trinidad and Tobago, ahead of a planned diplomatic visit to neighboring Guyana. During his address, Landau outlined a shifting global political trend he has observed across democratic nations: voters are increasingly rejecting status-quo politics that prioritize empty rhetoric over tangible progress, and instead electing administrations they trust to deliver measurable results for their populations.

    “Business as usual has stopped delivering meaningful outcomes for ordinary people across the globe,” Landau stated. “Voters everywhere are demanding change.” To illustrate his point, he cited the recent electoral victories of Prime Minister Kamla Persad-Bissessar of Trinidad and Tobago and U.S. President Donald Trump, arguing that both leaders have centered their governance on action rather than lip service.

    “Unlike many former leaders around the world, these two leaders are laser-focused on delivering results, not just speeches,” Landau noted. His comments came during an event marking a major new energy development in the region: energy giant bp Trinidad and Tobago announced that Trinidad and Tobago’s state-run National Gas Company has acquired a 20% stake in the cross-border Manakin-Coucina gas field shared with Venezuela. Separately, bp has purchased the remaining 70% share of Woodside Energy’s Block TTDAA14, which hosts the deepwater Calypso Gas project, bringing bp’s total ownership of the project to 100%.

    The event coincided with another major economic announcement for Trinidad and Tobago: Edwin Bennet, CEO of U.S.-based Pinnacle Steel and Vanadium Company, confirmed the firm would inject an initial $250 million into reopening the idled Point Lisas steel plant, which shut down operations back in 2016. The company targets full commercial production of steel and vanadium by the end of 2027, marking a significant revitalization of the country’s industrial sector.

    Landau lauded Persad-Bissessar’s administration and Trump’s leadership for laying the policy and infrastructure groundwork that has unlocked these new energy projects, in partnership with major firms including ExxonMobil, Curlew, and bp. These developments, he said, will reshape the long-term energy trajectory of both the United States and Trinidad and Tobago.

    “This is what mutually beneficial diplomacy and commercial partnership looks like: both nations advance their own national interests while finding shared solutions that lift all parties. This is a true win-win collaboration,” Landau added. He told Prime Minister Persad-Bissessar that international “capital flows to where it is welcome,” crediting her administration’s pro-investment policies for making the revitalization of shuttered industrial sites like Point Lisas possible.

    Looking ahead, Landau’s upcoming visit to Guyana will center on deepening bilateral cooperation in high-priority strategic sectors, including energy development and critical minerals extraction. As of Monday, the Guyanese government has not yet issued an official public statement confirming the visit to Georgetown.

  • BTL Workers Push Back Against SMART Deal

    BTL Workers Push Back Against SMART Deal

    A proposed corporate consolidation in Belize’s telecommunications sector is facing unexpected and growing pushback from frontline employees, just one week after company leadership gave the green light to move forward with the deal.

    In August 2026, the Belize Communications Workers Union (BCWU) announced that 84% of its members who work at Belize Telemedia Limited (BTL) now oppose the company’s planned acquisition of competing telecom provider SMART. This marks a sharp reversal from January of the same year, when the majority of BTL staff initially voiced support for the merger.

    Union representatives explain that this early backing was conditional: workers agreed to entertain the acquisition on the understanding that their core concerns – ranging from job security, future corporate governance structures, potential financial risks, and formal worker protection guarantees – would be thoroughly reviewed and addressed by BTL’s leadership before any final vote. After months of waiting for detailed disclosures and meaningful negotiations, the BCWU confirms that nearly all of these critical questions remain unanswered.

    The opposition follows a recent split vote by BTL’s Board of Directors, which advanced the acquisition process with an 8-2 vote in favor of continuing the transaction. Despite the board’s formal approval to move ahead, the union has stressed that rushed action without full transparency and inclusive consultation is unacceptable.

    In a statement, the BCWU emphasized that BTL’s employees are not just hourly or salaried staff – they are key stakeholders with direct, personal stakes in the deal’s outcome. The acquisition touches not only on their individual livelihoods but also on one of Belize’s most critical national infrastructure assets, making worker input a non-negotiable part of the process.

    To amplify their call for accountability, the BCWU has announced it will partner with the National Trade Union Congress of Belize to map out next steps for the opposition movement. The union’s core demand remains unchanged: any final decision on the acquisition must be conducted through open, responsible processes that center the voices of the workers who will be most affected by the outcome.

  • She almost lost everything; now her beauty brand is thriving

    She almost lost everything; now her beauty brand is thriving

    On a bustling Saturday afternoon at Knots Box Beauty’s Rodney Bay location, the hum of constant foot traffic fills the air. At the sales counter, a first-time customer and a brand representative chat easily, like long-time friends, as they browse through the store’s collection of beauty products. This warm, welcoming atmosphere is no accident – it is the foundational value that turned a small side hustle into one of St. Lucia’s most successful locally owned beauty retailers.

    When reporters from St. Lucia Times visited the northern St. Lucia branch to sit down with founder Natalie Girard, what emerged was a story of resilience, intentionality, and actionable lessons for emerging entrepreneurs across the Caribbean. Six years after Girard launched the brand from a loan from her sister, Knots Box Beauty has grown far beyond its early roots selling virgin hair extensions. Today, it boasts two brick-and-mortar branches, distribution across 17 local retail locations, an in-house line of hair care products, and a full menu of on-site beauty services from lash extensions to styling – all while staying rooted in the core principle that shaped its survival from day one: putting people first.

    Girard’s entrepreneurial journey began with a childhood passion, rooted in frustration: as a young girl with 4C hair, her mother struggled to find products and styling that fit her needs, sparking a lifelong fascination with hair care that would eventually turn into a career. For three years before launching her own brand, she sold hair extensions independently while working as a sales representative at her sister’s business, Fashion Bloc. By 2020, she felt ready to branch out on her own. Her sister loaned her the startup capital to purchase her first bulk order of hair – a investment that would become her first, and most formative, business lesson.

    Almost immediately after purchasing the batch, Girard discovered she had skipped critical supplier research, and the entire order was low quality. It would have been enough to sink a new business, but Girard’s commitment to transparency and customer connection changed the outcome. She reached out proactively to every client who had purchased hair from the first batch, checked in about their experiences, and owned the product’s shortcomings. While most clients agreed the hair quality was poor, many told her they appreciated her responsiveness, openness, and warm personality – and promised to return once she fixed the issue. That early near-disaster taught Girard that exceptional customer service is not an add-on to a successful business, it is a core asset that can keep a brand afloat when everything else goes wrong.

    That first setback was far from the last challenge Girard would face. Building the brand, she says, has been an emotional and financial roller coaster, marked by far more lows than highs in the early years. As a young new business owner, she lacked formal financial education, and a series of missteps left her back where she started, with no capital to grow. To regroup, she took a second job at an insurance company for just over a year, saving every penny to fund new product testing and eventually secure a larger business loan. Throughout this period, she chose to stay focused on her long-term goal, tune out negative energy, and work quietly to refine her operations and find the right suppliers.

    For Girard, sustained growth has depended just as much on agility and trend awareness as it has on customer service. With social media shaping modern consumer demands more than ever, Knots Box Beauty prioritizes tracking emerging beauty trends to make sure the products customers are asking for are always on shelves, either as direct offerings or comparable alternatives that fit client needs.

    Over time, this customer-centric approach led to natural expansion: what started as a hair extension business grew to offer skincare, dental care, intimate care, and makeup products. After three years of testing and refining formulas, the brand launched its own signature line of hair care products – designed to work for both natural hair and virgin hair extensions, and gentle enough for young people to use. Even when loved ones urged her to launch the line earlier, saying it was already good enough, Girard refused to settle. “Good enough is not good enough for me,” she says of the process, a choice she has never regretted.

    Today, Knots Box Beauty has two St. Lucia locations: one in J.Q. Rodney Bay Mall and a second on Coral Street in Castries. Its products are carried by 13 Massy Stores locations, Glass Supermarket, and CPJ, with more retail partnerships on the horizon. Girard already has her next goal in sight: launching an in-house skincare line to add to the brand’s growing offerings.

    Even as the business scales, Girard says she has not strayed from the values that kept her afloat in the early days. The brand still prioritizes empathy and centers customer feedback in every decision, never losing sight of how critical local support has been to its success. “We really do care about our customers’ experience,” she explains. “We’re very grateful for every person who chooses to purchase our products and support our locally grown brand.”

  • BCCAR Restores Online Business Registry System Following Cybersecurity Incident

    BCCAR Restores Online Business Registry System Following Cybersecurity Incident

    Five days after taking its core digital platform offline to contain an unauthorized access incident, the Belize Companies and Corporate Affairs Registry (BCCAR) announced the full restoration of the Online Business Registry System (OBRS) on August 10, 2026. The cybersecurity incident was first detected last week, prompting immediate action from registry officials to shutter public access to the service while security upgrades and validation testing were completed.

    In a transparent public update, BCCAR confirmed that a limited set of documents marked with a solid warning icon in the system were accessed and downloaded by the unauthorized actor during the breach. Crucially, the agency has found no evidence that any of these accessed documents were modified, deleted, or tampered with in any way, meaning their legal validity remains fully intact.

    Preliminary investigative findings have also ruled out compromise of the registry’s core infrastructure: no unauthorized access was detected on the main database, central servers, or administrative privilege accounts. BCCAR’s technical team has already disabled all suspicious user accounts linked to the incident, and an independent third-party cybersecurity expert has been brought on board to support the ongoing probe into the breach.

    To strengthen the platform’s defenses ahead of full reactivation, BCCAR rolled out several targeted new security measures. A temporary hourly limit of 100 document views and downloads per user has been put in place to mitigate unusual activity, and the registry has temporarily suspended the passport-based registration pathway for limited public user accounts – the vulnerability that the attacker exploited to gain initial unauthorized access.

    The OBRS was first taken offline at 1:45 p.m. local time on August 5, a proactive step taken by officials to stop further unauthorized access and limit potential damage. BCCAR is advising any user whose documents were flagged as accessed, or any user with questions about the incident, to monitor official online updates for the latest information, or reach out to the agency’s support team via customer service hotline, WhatsApp, or official email.

  • Experts urge border reform to counter trade fragmentation

    Experts urge border reform to counter trade fragmentation

    As persistent global trade fragmentation continues to reshape international commerce, industry leaders and economic experts gathered at a Central Bank of Barbados seminar have issued a urgent call for Caribbean governments to update outdated infrastructure and operational frameworks to protect regional economic stability. The consensus from the keynote panel discussion focused on navigating fractured global markets, that years of inaction on core border and trade reforms have left the region unnecessarily exposed to external shocks, while holding back the growth of intra-regional commerce.

    Ryan Forde, chief executive of the Barbados Hotel and Tourism Association, opened the discussion by outlining the most pressing structural flaws holding the region back. Outdated border regulations, slow and cumbersome customs procedures, and fragmented data systems that lock critical information in silos, he argued, are actively stifling trade between Caribbean nations and weakening the resilience of domestic economies. Forde emphasized that the region has fallen far behind on the essential work of modernizing border and trade operations, forcing local businesses to rely on tools and processes that belong to a previous generation.

    One of the most critical gaps Forde identified is the lack of real-time data collection and sharing across key regional industries, from agriculture and manufacturing to the vital tourism and hospitality sector. Without access to up-to-date market and arrival data, businesses and policymakers cannot make informed strategic decisions, and operational costs are driven up unnecessarily. “The stronger that we make those prerequisites of data collection and sharing, then we can make it more profitable to be using more locally here,” Forde explained, noting that competing regional destinations have already integrated real-time data into policy development and targeted marketing campaigns. “If we have our competitors, some islands that are smaller using data more efficiently than we are, then we are still stuck in the 1990s.”

    Beyond data gaps, Forde called out widespread inefficiencies at regional entry ports and exorbitantly high inter-island travel costs as self-imposed barriers that block inclusive economic expansion. He urged regional political leaders to set aside partisan finger-pointing and tackle these shared challenges head-on. High transport and travel fees, he noted, discourage both international tourists and local residents from exploring multi-destination trips across the Caribbean, while inconsistent administrative processes at border crossings create unnecessary friction for cross-border commerce.

    Shardae Boyce, executive director of the Barbados Manufacturers’ Association, echoed Forde’s concerns, adding that local manufacturing producers already face mounting headwinds from fragmented regional supply chains and skyrocketing input costs. To adapt to this challenging landscape, Boyce explained that local manufacturers are beginning to collaborate by pooling their collective purchasing power to offset global price increases. “Inputs supply becomes a challenge in a trade-fragmented environment, and we are seeing conversations happening in terms of how manufacturers can now consolidate inputs,” Boyce said. “When you buy in bulk, you have the opportunity to bring down the cost of the product, which will have a positive impact on consumers.”

    Speaking from the perspective of the Inter-American Development Bank (IDB), lead trade specialist Krista Lucenti warned that the disruptions roiling global markets today are not the temporary blips many regional leaders have hoped for. Instead, they represent permanent structural shifts that emerged from decades of rapid trade liberalization and the rise of highly concentrated global supply networks. Lucenti urged Caribbean governments to address long-standing internal inefficiencies rather than waiting for external global markets to return to pre-disruption stability.

    Lucenti pointed to a host of systemic issues holding the region back, from persistent border inefficiencies and excessive port fees to underdeveloped sanitary and phytosanitary standards that block the Caribbean from expanding food exports. She called on regional authorities to tackle costly non-tariff barriers and update outdated port governance models, noting that modern, service-focused special economic zones could help smaller Caribbean territories overcome their inherent limitations of geographic scale. A core problem, she explained, is the persistent lack of cross-agency coordination between overlapping border agencies, including customs, health, and agricultural inspection teams, leaving most regional ports operating under obsolete governance frameworks.

    “In this region there are significant border inefficiencies. Many of our ports are still tool ports; they are not landlord models. The port governance is still from another era,” Lucenti warned. She closed by urging regional governments to make the politically difficult but economically essential decisions that will secure long-term growth and stability for Caribbean nations.