分类: business

  • Pan American Life: Putting humanity into digitisation

    Pan American Life: Putting humanity into digitisation

    In an era of rapid technological transformation, Pan American Life Insurance Group is making strategic investments to enhance digital capabilities while maintaining the essential human element that defines the insurance industry. During a media conference at Hyatt Regency in Port of Spain on January 20, company executives outlined their vision for balancing technological innovation with personalized customer relationships.

    The insurance giant, operating across 22 countries with over 2,200 employees, announced plans to invest approximately $4 million in two new digital tools scheduled for release in 2026. The first tool targets corporate clients by streamlining claims processing, while the second implements ‘straight through processing’ technology that automates end-to-end workflows including underwriting and data entry.

    Executive Vice President of International Markets Daniel Costello emphasized that these advancements would position the company competitively. ‘These tools are critical to move forward,’ Costello stated. ‘We’re not just keeping pace with competitors—we’re setting new standards for customer satisfaction.’

    Despite the digital push, executives stressed that insurance fundamentally remains about human connections. President of Global Benefits Robert DiCianni noted that while technology has evolved, customer needs haven’t changed since the company’s founding in 1911. ‘People need protection—that’s been our cornerstone since 1958. Technology simply enables us to reach customers more effectively through our agents.’

    The company acknowledges varying technological adoption rates across generations. President of Global Life Bruce Parker explained their phased approach: ‘Younger generations adopt technology much quicker, while older clients have established interaction patterns we won’t abandon. We’re managing digitalization at a pace that brings all customers along.’

    Caribbean CEO Winston Williams highlighted technology’s role as an enabler rather than replacement for human interaction. ‘The face-to-face encounter is still better when discussing dreams—technology doesn’t convert dreams into plans. What technology allows is meaningful connection when physical meetings aren’t possible.’

    Regarding regional operations, executives identified Trinidad and Tobago and the broader Caribbean as crucial growth markets. DiCianni confirmed, ‘We can’t reach our corporate goals without achieving our growth objectives in the Caribbean. We see significant opportunities here.’

    The company is monitoring proposed financial regulation changes, including increased asset levies for financial institutions and pension tax removals. Williams indicated these changes might benefit customers directly, potentially putting ’25 percent more in their pockets’ once implemented.

  • JMMB upgrades May Pen branch as Clarendon activity gathers pace

    JMMB upgrades May Pen branch as Clarendon activity gathers pace

    JMMB Group is significantly enhancing its operational footprint in Clarendon through the strategic relocation of its May Pen branch to a comprehensive Financial Goals Centre at Millennium Mall, Mineral Heights. This expansion, scheduled for inauguration on January 19, represents a substantial evolution from the institution’s previous investment-focused model to a full-service financial hub integrating banking, investment, and insurance services under one roof.

    The relocation decision stems from both the sustained 22-year presence in the parish and the rapidly evolving economic landscape of Clarendon. Historically dominated by sugar production, livestock, and large estates, the region is now experiencing transformative development across multiple sectors. JMMB’s investment specifically addresses the growing demand for integrated financial solutions from diverse client segments including agricultural enterprises, manufacturing operations, and expanding small-to-medium businesses.

    This strategic move occurs against a backdrop of significant infrastructure and development initiatives throughout Clarendon. Government-led residential projects in Longville Park anticipate delivering thousands of new housing solutions over the coming decade, while concurrent agricultural infrastructure advancements—including modern irrigation systems and agro parks—are enhancing productivity in traditional rural sectors.

    Urban planning authorities are simultaneously responding to development pressures through comprehensive updates to Clarendon’s development order, ensuring coordinated expansion around commercial hubs like May Pen. JMMB’s expansion incorporates hybrid service delivery combining digital innovation with personalized advisory services, recognizing that complex financial decisions in communities like Clarendon continue to benefit from face-to-face consultation.

    The new facility will feature teller services, advanced ATM technology, and digital queue management systems designed to improve operational efficiency and customer experience. This physical expansion demonstrates JMMB’s confidence in Clarendon’s economic trajectory while addressing identified gaps in financial access across central and southern regions of the parish.

  • AI bets lift global growth, but IMF flags rising risks

    AI bets lift global growth, but IMF flags rising risks

    The International Monetary Fund (IMF) projects global economic growth of 3.3% this year while issuing a stark warning that the artificial intelligence revolution driving this expansion contains inherent vulnerabilities that could trigger widespread instability. While acknowledging the private sector’s remarkable adaptability in maintaining supply chains and favorable financial conditions, the IMF emphasized that risks remain decidedly tilted toward the downside, with growth concentration in information technology and AI—particularly within the United States—creating new systemic vulnerabilities.

    Pierre-Olivier Gourinchas, Chief Economist and Director of the IMF’s Research Department, revealed that “IT investment, as a share of output, has surged to an all-time high.” This technological investment generates positive global growth through robust demand for technology goods, especially from Asian markets. However, the boom has been substantially fueled by favorable financial conditions that are increasingly shifting toward debt financing—a transition that could magnify economic shocks if anticipated returns fail to materialize.

    Drawing comparisons to the 1995-2000 dot-com bubble, the IMF assessment indicates that current US equity market overvaluation remains relatively modest. Nevertheless, a moderate correction in AI-related stock valuations, coupled with tighter financial conditions, could reduce global output by 0.4% in 2026. The potential impact would be magnified by several structural factors: many critical AI firms remain privately held and heavily debt-dependent, increasing their vulnerability to financial shocks. Additionally, US equity market capitalization has reached historically high levels relative to economic output, meaning any correction would disproportionately affect consumer spending. The substantial increase in foreign ownership of US equities in recent years further raises the risk of global spillover effects.

    The technology surge carries simultaneous upside potential—if productivity gains materialize as projected, global output could increase by 0.3% in 2026. The World Economic Outlook concurrently projects a continued easing of global inflation, slowing from 4.1% in 2025 to 3.8% this year, with a further decline to 3.4% anticipated by 2027.

    Beyond technological vulnerabilities, the IMF identified weakened fiscal discipline as a critical concern. Since the pandemic, looser fiscal policies have increased public debt by an additional 2-8% of GDP in advanced economies—exceeding the debt accumulation observed in emerging markets. This erosion of fiscal buffers jeopardizes governments’ capacity to address future economic challenges, including population aging, climate transition, national security requirements, and responsiveness to major economic shocks.

    The IMF further emphasized that central bank independence remains crucial for maintaining economic stability, noting that weakened credibility could elevate inflation expectations and reduce global demand for US assets—potentially lowering global output by 0.3% in 2026. Gourinchas explicitly warned that “threats to central bank independence are increasing and must be firmly resisted.”

    Geopolitical tensions represent another substantial concern, with fresh trade conflicts emerging alongside existing challenges. Following trade tensions that suppressed global activity last year, new geopolitical risks—including US intervention in Venezuela, escalating tensions involving Greenland, and renewed threats of tariffs and retaliation—are clouding the 2026 outlook. The IMF acknowledged that escalating geopolitical risk and further trade tensions remain among the most pressing challenges confronting the global economy, with current projections assuming maintained tariff levels of 18.5% for the US against the rest of the world. Recent US threats to impose tariffs on several European countries regarding opposition to US ambitions in Greenland have already triggered market volatility and heightened concerns among global policymakers, with the IMF cautioning that such conflicts could destabilize financial markets and impede growth.

  • MARTIN MAKES HISTORY AT NCB

    MARTIN MAKES HISTORY AT NCB

    National Commercial Bank Jamaica (NCBJ) has embarked on a significant leadership transition by appointing Chief Operating Officer Sheree Martin as interim chief executive, making her the first woman to lead Jamaica’s largest financial institution. This strategic move follows the successful completion of a dramatic turnaround phase that saw annual net profit surge from $6.1 billion to $13.2 billion for the fiscal year ending September 2025.

    Chairman Robert Almeida characterized this appointment as a deliberate pivot from ‘disruptive change’ to ‘evolutionary change,’ emphasizing that the bank’s next chapter will be defined by operational discipline rather than grand strategy. Martin assumes leadership following the departure of Bruce Bowen, whose contract concludes in August after steering the bank through what Almeida termed a period of ‘secular decline.’

    Despite the remarkable profit growth, NCBJ faces substantial challenges with operational efficiency. The bank’s cost-to-income ratio remains critically high at approximately 81%, far from the board’s target of driving it ‘down into the 60s.’ Operating expenses climbed to $72.6 billion, with staff costs increasing 14% to $30 billion, creating a significant impediment to sustainable growth.

    The efficiency drive has been framed in starkly shareholder-focused terms, with internal calculations suggesting that a 10% reduction in group operating expenses could translate into an additional $0.75 per share in quarterly dividends from parent company NCB Financial Group (NCBFG). Almeida directly linked this efficiency gap to Martin’s mandate, noting that her approach will focus on being ‘brilliant at the basics’ to reduce costly errors and rework.

    Almeida provided tangible examples of operational inefficiencies, highlighting the substantial costs and client frustration associated with replacing debit cards and rectifying duplicate payments. ‘Every time we make mistakes, it inconveniences the customer and it costs us money,’ he stated, arguing that eliminating routine failures is central to improving both margins and service quality.

    The leadership transition occurs against a pressing backdrop of unresolved financial obligations linked to companies associated with NCBFG’s ultimate chairman, Michael Lee-Chin. Noteholders are awaiting payment of US$94 million due December 31, 2025, under a restructured debt arrangement exceeding US$297 million. Lee-Chin recently told employees that repayment options included full settlement, payment during a 45-day cure period, or divestment of his shareholding in NCBFG.

    Martin brings over 15 years of senior financial services experience to the role, with the board citing her expertise in strategy execution, organizational transformation, and oversight of critical operational and technology functions. While Martin assumes the interim position, the board has initiated a formal search for a permanent CEO, examining both internal and external candidates, with Almeida emphasizing they have ‘the luxury of time’ due to the strength of the internal team.

  • Melissa-ravaged small shopkeeper back on her feet with JN Bank support

    Melissa-ravaged small shopkeeper back on her feet with JN Bank support

    In the wake of Hurricane Melissa’s catastrophic passage over Jamaica, the storm’s legacy extended far beyond physical destruction, severely crippling the economic foundations of local entrepreneurs. Andrea Knox, a dedicated shopkeeper from Lime Hall, St Ann, faced the utter devastation of her livelihood when the Category 5 hurricane tore the roof from her establishment, a business she had painstakingly built over five years.

    The immediate aftermath forced Knox into swift action. During a brief lull in the storm, she, aided by family members, salvaged what merchandise she could, transporting it to her nearby home, which had also sustained damage. The total losses were substantial: a destroyed roof, ruined electronic equipment including a television and sound system, and a complete spoilage of refrigerated goods—three boxes of ice cream, chicken, and other items—due to prolonged power outages. Knox initially estimated her total losses at approximately $200,000 in spoiled stock and a further $250,000 required for structural repairs.

    Faced with an uncertain path to recovery, Knox found critical support through her existing relationship with JN Bank Small Business Loans. The institution provided a comprehensive financial recovery package. This began with an immediate two-month payment holiday on her existing loan, alleviating the pressure of repayments during the most critical period. Furthermore, the bank proactively restructured her loan agreement. This restructuring extended the loan’s term and provided additional capital, specifically allocated for roof repairs and replenishing inventory.

    Cian Murphy, Client Relations Manager at JN Bank Small Business Loans, emphasized the institution’s strategic approach. Murphy stated that such support, including tailored payment holidays and loan restructuring, is a fundamental commitment to the small business sector, which acts as the backbone of local communities. The goal extends beyond short-term relief, aiming to ensure long-term business viability by adjusting repayment schedules, reducing monthly obligations, and aligning terms with the client’s post-disaster financial reality. This flexibility is designed to help entrepreneurs regain stability without facing insurmountable long-term financial setbacks.

    With the injected funds, Knox successfully repaired her shop with a new roof and restocked her shelves. She expressed profound relief and confidence, noting that her business is not only operational again but is on a more secure footing. The intervention transformed a scenario of complete operational disruption into a story of resilient recovery, underscoring the vital role of responsive financial institutions in post-disaster economic healing.

  • Opportunities opening up with crime reduction, says Holness

    Opportunities opening up with crime reduction, says Holness

    Jamaican Prime Minister Andrew Holness presented a compelling case for investment on Tuesday, positioning the nation’s robust macroeconomic stability and significant public safety improvements as foundational pillars for economic opportunity. Delivering the keynote address at the Jamaica Stock Exchange’s 21st Investment and Capital Markets Conference, Holness outlined a decade of disciplined fiscal management and consistent growth as evidence of the country’s economic resilience.

    The Prime Minister established a direct correlation between national security and economic prosperity, declaring that reducing criminal activity transcends social necessity to become a central component of investment strategy. ‘Lowering crime is not just a social imperative. It is central to attracting the quality investment our country needs,’ Holness told conference attendees, reinforcing the symbiotic relationship between safer communities and financial opportunity.

    Government initiatives targeting serious crime have yielded measurable results, with Jamaica recording fewer than 700 homicides in 2025—the nation’s lowest murder tally in over three decades. Holness highlighted increased support for law enforcement agencies and strategic security policies as integral to creating a more favorable business environment.

    ‘When people feel secure, businesses flourish. When investors see progress on crime, they see Jamaica as a place to grow,’ the Prime Minister asserted, challenging both domestic and international investors to adopt bold visioning for Jamaica’s economic future. He emphasized that the convergence of economic stability and security enhancements could unlock transformative opportunities across multiple sectors.

    The three-day conference serves as a formal gathering for policymakers, business leaders, and market participants to develop strategies for expanding Jamaica’s capital markets and strengthening investor engagement mechanisms.

  • Grenada must reapply fiscal discipline by 2027, IMF says after hurricane relief

    Grenada must reapply fiscal discipline by 2027, IMF says after hurricane relief

    The International Monetary Fund has advised Grenada to restore its core fiscal rule by 2027 to maintain debt sustainability, following the country’s temporary suspension of the measure this year to finance recovery efforts from Hurricane Beryl. In its annual Article IV economic assessment concluded Wednesday, the IMF justified the temporary pause as necessary for post-disaster reconstruction, which resulted in an estimated 2025 primary deficit of 3.2% of GDP.

    The IMF’s Executive Board supported staff recommendations that returning to fiscal rules is crucial for preserving fiscal discipline and ensuring sustainable debt management. Grenada’s fiscal framework requires a central government primary balance floor of 1.5% of GDP—a surplus level the IMF anticipates will be achieved in 2027. This return to fiscal rigor is projected to establish a firm downward trajectory for public debt, with a key debt target of 60% of GDP now expected by 2033.

    Alongside its call for fiscal consolidation, the IMF commended Grenada’s economic resilience, noting real GDP growth accelerated to 4.4% for 2025 driven by robust investment and construction activity, while inflation eased to 0.3%. The report acknowledged that prudent savings from substantial revenues generated through Grenada’s Citizenship-by-Investment program provided a critical financial buffer during the crisis period.

    Looking forward, the IMF projects growth will gradually moderate from current levels to an estimated potential rate of 2.7% by 2029 as the stimulus from large-scale public investment diminishes. The assessment identified significant external sector challenges, with Grenada’s 2024 position assessed as “weaker than the level implied by medium-term fundamentals.” A substantial current account deficit, estimated at 17.5% of GDP for 2025, is expected to persist due to high construction-related imports.

    The report highlighted Grenada’s heightened vulnerability to natural disasters and its dependence on tourism and imports as principal downside risks. The IMF recommended careful management of ambitious public investment projects to prevent cost overruns and emphasized the need for close monitoring of vulnerabilities within the non-bank financial sector.

    To foster durable growth, the fund proposed policies strengthening domestic economic foundations beyond foreign investment-driven tourism. These include enhancing local business linkages to the tourism sector, reducing trade friction, and investing in human capital development. The assessment also identified significant data deficiencies in key economic statistics as an impediment to effective policy-making, urging Grenada to prioritize improvements in its statistical capacity.

  • What the Trinidad and Tobago economy looked like in 2025

    What the Trinidad and Tobago economy looked like in 2025

    The year 2025 marked a period of significant economic recalibration for Trinidad and Tobago as the nation confronted multiple structural challenges within an increasingly volatile global landscape. Trade policy fluctuations and geopolitical tensions created headwinds for the Caribbean economy, exposing its continued reliance on the energy sector while highlighting urgent needs for diversification and reform.

    Global economic conditions deteriorated throughout 2025, particularly following April tariff actions by the United States that targeted several trading partners including China and Canada. Although subsequent negotiations resulted in partial rollbacks and delayed implementation timelines, persistent uncertainty undermined international trade stability.

    Domestically, the Trinidad and Tobago economy contracted by 2.1% during the first quarter of 2025, with both energy (-4.8%) and non-energy (-1.0%) sectors contributing to this decline. The economic downturn reflected deeper structural issues, including declining natural gas production and a severely constrained foreign exchange market that affected businesses across virtually all sectors.

    Geopolitical tensions with Venezuela emerged as a critical concern, with Caracas suspending key energy cooperation agreements including the strategically important Dragon gas project. This suspension jeopardized Trinidad’s access to Venezuela’s substantial offshore gas reserves, potentially undermining future gas supply security for the nation’s LNG and energy industries while damaging investor confidence in the sector.

    The foreign exchange shortage persisted throughout 2025, creating operational challenges for businesses through unpredictable currency access, delayed supplier payments, rising input costs, and production disruptions. The administratively managed system continued to reduce competitiveness and discourage new investment, demonstrating that rationed rather than market-responsive forex access inhibits efficient economic growth.

    Business confidence metrics revealed a complex picture. The TT Chamber of Industry and Commerce’s Business Outlook Index for Q4 2025 indicated that 54% of executives reported worsened financial performance over the previous six months. However, a majority anticipated improved organizational financial outlook within twelve months, suggesting business leaders viewed current challenges as cyclical rather than permanent. Notably, the Accommodation and Food Services sector demonstrated particular sensitivity to fiscal policy changes, with hiring intentions dropping sharply following excise duty increases on alcohol and tobacco in the 2026 Budget.

    International ratings agencies expressed growing concern about the nation’s economic trajectory. S&P Global Ratings revised Trinidad and Tobago’s outlook to negative on September 25, 2025, citing gradual erosion of fiscal and external buffers alongside subdued long-term economic growth. Moody’s maintained the government’s Ba2 rating but similarly revised the outlook to negative on December 12, 2025, highlighting near-term risks including declining foreign exchange reserves.

    Operational challenges persisted across the business environment, with issues in trade facilitation, port operations, and administrative processing affecting transaction costs and delivery timelines. Tax administration delays, particularly regarding VAT refunds, created cash flow management difficulties for exporters and VAT-intensive businesses.

    The labor market reflected both resilience and structural problems, with job demand continuing to outpace available opportunities—particularly for youth and first-time labor force entrants. A National Recruitment Drive in October 2025 attracted approximately 11,000 online applications on its first day, demonstrating substantial unmet employment demand. Simultaneously, employers reported persistent skills mismatches and difficulties sourcing appropriately trained labor for specialized roles.

    The potential prolonged shutdown of Nutrien’s nitrogen operations at Point Lisas Industrial Estate exemplified the economic consequences of structural challenges. The fertilizer producer cited port access restrictions and unreliable, uneconomic natural gas supply as primary reasons for the closure, which threatens significant foreign exchange earnings from ammonia and urea exports, risks hundreds of jobs, affects related industries, and could undermine investor confidence in the petrochemical sector.

    These developments throughout 2025 underscored the urgent need for decisive economic reform in Trinidad and Tobago. The convergence of global uncertainty, energy sector vulnerabilities, foreign exchange constraints, and business confidence challenges revealed the limitations of the current economic model and emphasized the risks of continued energy sector reliance. The path forward requires prioritizing private sector-led expansion, productivity enhancement, and long-term competitiveness to achieve inclusive and durable economic progress.

  • MV Blue Wave Harmony arrives Jan 22

    MV Blue Wave Harmony arrives Jan 22

    In a significant development for Trinidad and Tobago’s infrastructure and economic landscape, Works and Infrastructure Minister Jearlean John announced the imminent arrival of the MV Blue Wave Harmony. The new passenger and cargo vessel, set to dock at 8 am on January 22, will serve as a replacement for the Cabo Star on the critical seabridge connection.

    The announcement came during the Amcham economic forum at Port of Spain’s Hyatt Regency on January 21, where Minister John revealed extensive redevelopment plans as part of the government’s broader revitalization initiative. The comprehensive strategy encompasses 129 projects targeting key areas nationwide, with particular focus on transformative developments at Invaders Bay and Port of Spain.

    Invaders Bay, comprising 50 acres of prime reclaimed real estate accumulated over two administrations, is poised for dramatic transformation. Minister John outlined ambitious proposals including hotel complexes, marina facilities, and residential housing. The foreshore development alone anticipates 300 premium apartments and 400 marina docks, capitalizing on Trinidad’s advantageous position outside the hurricane belt for dry docking services.

    The Port of Spain revitalization involves repurposing over 400 acres of land, potentially freeing 150 acres of premium real estate for tourism-oriented development including convention centers and entertainment venues. Additionally, Sea Lots is designated for conversion into a specialized “health city” district.

    The scale of construction requirements underscores the project’s magnitude: 3,000 tonnes of structural steel, 23,000 tonnes of cement, 5,000 tonnes of rebar, and substantial additional materials. At peak development, the initiatives are projected to generate over 70,000 jobs, providing significant economic stimulation through construction activity.

    Minister John confirmed the extension of expression of interest submissions for the Invaders Bay project until February 5, responding to numerous requests for additional time. The developments will receive international validation through an upcoming visit by Abu Dhabi’s foreign affairs minister on January 23, who will assess project sites firsthand.

  • Syria recovers country’s largest oilfield

    Syria recovers country’s largest oilfield

    In a significant development for Syria’s energy sector, senior officials have outlined ambitious plans to restore production at the nation’s largest oilfield using domestic expertise and international partnerships. During a press conference at the strategically vital al-Omar oilfield in Deir Ezzor Governorate, SPC executive Qablawi detailed the comprehensive rehabilitation strategy.

    The rehabilitation initiative will leverage national technical capabilities while fostering cooperation with both local enterprises and international corporations. Qablawi emphasized the field’s critical importance to Syria’s economic infrastructure, revealing ongoing negotiations with previous operator Shell to facilitate complete ownership transfer to the Syrian government.

    The official provided stark production figures highlighting the field’s dramatic decline: from approximately 50,000 barrels per day before the conflict to current output of merely 5,000 barrels. This precipitous drop is attributed to substandard extraction methods employed in recent years that disregarded environmental considerations.

    To address this shortfall, the Syrian Petroleum Company has formulated a comprehensive recovery blueprint aligned with global operational standards. The plan targets production restoration to pre-conflict levels of 40,000-50,000 barrels daily, representing a potential tenfold increase from current output that could significantly boost national energy independence and economic stability.