Santo Domingo – A significant fire erupted in the early hours of Tuesday at the primary dispatch center of the Dominican Republic’s National Emergency and Security System 9-1-1. Despite substantial damage to the facility, all emergency services continued without interruption due to the successful activation of established contingency protocols, authorities confirmed.
The incident commenced at 2:18 a.m., triggering an immediate and full evacuation of on-duty personnel as a precautionary measure. Colonel Randolfo Rijo, the system’s Executive Director, stated that firefighters from the National District were dispatched to the scene. Their efforts contained a blaze that had damaged an estimated 60% of the critical dispatch area.
Demonstrating systemic resilience, emergency call routing and coordination were seamlessly transferred to the backup 9-1-1 command center located in Santiago de los Caballeros. This transition ensured the continuity of nationwide emergency response operations without any degradation in service.
Fire Chief José Luis Frómeta Herasme detailed a substantial response to the incident, mobilizing eight fire engines and approximately 90 firefighters. The teams required roughly one hour and twenty minutes to fully subdue the flames. The origin of the fire remains undetermined, and an official investigation has been launched to ascertain the cause.
In a statement reinforcing the system’s integrity, Defense Minister Carlos Antonio Fernández Onofre praised the effective execution of safety procedures, which guaranteed the 9-1-1 network remained fully operational across the country. Current efforts are focused on assessing the structural and equipment damage to plan the subsequent recovery and restoration phases.









