Against a backdrop of growing regional competition and a push to elevate Antigua and Barbuda’s service-focused sectors, the Antigua and Barbuda Investment Authority (ABIA) has announced an interactive, skills-building customer service workshop open to a wide range of professionals and organizations across the twin-island nation.
Titled *From Challenge to Opportunity: Mastering the Fundamentals of Great Customer Service*, the upcoming session is crafted to address a common pain point for businesses of all sizes: consistent, high-quality customer experience. Rather than a theoretical lecture, the workshop centers on hands-on learning that participants can immediately bring back to their teams and daily operations.
Over the course of the event, attendees will dive into core topics that underpin reliable customer service, from identifying the root causes of common service breakdowns to laying strong operational foundations for consistent delivery. The curriculum also covers setting clear customer service standards, structuring effective internal staff training, building systems of accountability and employee recognition, executing successful service recovery after missteps, and exploring how leadership shapes a long-term culture of service excellence.
The learning experience will leverage real-world case studies from local and regional businesses, collaborative group problem-solving exercises, and guided role-playing to help participants practice navigating tricky service scenarios. Through these activities, attendees will build the skills to spot unaddressed service gaps in their own organizations, communicate more clearly with both customers and team members, and de-escalate and resolve issues when they arise.
Garfield Joseph, an industry professional with a Master of Business Administration, will lead the workshop, which is scheduled to take place on October 22, 2026, from 5:00 PM to 7:00 PM at the Antigua and Barbuda Inland Revenue Department. The participation fee is set at $200 Eastern Caribbean dollars per person.
ABIA encourages employers to register teams of customer-facing and administrative staff to help strengthen their organization’s overall service delivery, boost customer retention and satisfaction, and embed a sustainable culture of service excellence. The workshop is open to a broad cross-section of professionals, including small business owners, entrepreneurs, team managers, supervisors, frontline customer service representatives, administrative staff, and any other professional tasked with delivering or improving customer service at their organization.
Spots for the training are limited due to the interactive, small-group format of the session, so ABIA urges both individual participants and employers to complete their registration early through the official form at https://forms.gle/atm5zysm75QTby8y6. For any additional questions about the workshop content, registration, or logistics, interested parties can contact the ABIA directly by phone at 468-4077.