BRIDGETOWN, Barbados – On June 3, 2026, senior leadership from the Caribbean Examinations Council (CXC®) joined Deputy Governor of the Virgin Islands Mr David D. Archer, Jr. and government officials at an official launch ceremony for the groundbreaking CXC® Excellence in Customer Service programme, an initiative developed to upskill public sector workforces across the territory.
The two-year collaboration brings together CXC®, a globally respected credentialing body, the Virgin Islands Public Service Learning Institute (VIPSLI), and Trinidad and Tobago-based regional training specialist Customer 1st Caribbean Ltd. First conceptualized in 2023, the programme was built from the ground up through a phased development process: CXC®’s Research and Educational Development Division drafted the core framework, which was then refined through joint work between the CXC® Professional Learning Institute, CXC® Business Development Office, and VIPSLI leadership.
Designed to deliver multi-level upskilling that drives systemic public service transformation, the programme targets public officers at all levels, from frontline customer-facing staff to senior executive leadership teams. Unlike generic off-the-shelf training curricula, the initiative is tailored specifically to the unique operational context of the Virgin Islands Public Service, incorporating local case studies and addressing on-the-ground challenges that local officers face daily. Core training modules cover foundational professional competencies including public service values, ethical governance, professional conduct, stakeholder communication, service recovery protocols, operational efficiency, and public accountability.
Remarkably, even before the first cohort of participants completed their training, early outcomes already demonstrated the programme’s impact. VIPSLI officials confirmed that participating officers had already begun updating outdated departmental procedures and piloting new, more effective work processes across multiple public service agencies.
Speaking at the launch and certificate awards ceremony held at the VIPSLI campus, Dr Eduardo Ali, Pro-Registrar and Deputy CEO of CXC®, outlined the dual purpose of the landmark initiative. “This programme does more than just introduce new systems and metrics to boost public sector efficiency and service excellence,” Ali explained. “It invests directly in each individual officer, supporting their professional growth to help them become active agents of transformation and better engaged citizens across the public service. This project showcases the technical expertise CXC® stands ready to provide to regional governments and institutions working to advance educational and systemic public sector reform across the Caribbean.”
Dr Connie E. George, Director of VIPSLI, shared that the institute turned to CXC® after identifying a critical gap in formalized professional training needed to meet the government’s mandate of building a world-class public service for the Virgin Islands. “We selected CXC® as our partner because they are the Caribbean’s leading educational and credentialing authority,” George noted. “When CXC® lends its name to a programme, it carries the full weight of regional recognized accreditation, academic rigor, and institutional integrity that we could not develop independently locally.”
The completion of the first training cohort marks only an early milestone in the initiative’s rollout. Moving forward, graduates of the first cohort will be trained as in-house facilitators to deliver the curriculum to subsequent groups, with the long-term goal of expanding the programme to reach every public officer across the entire Virgin Islands Public Service. “Our goal is to embed excellence in customer service not just as a one-off initiative, but as a core, expected component of every public officer’s ongoing professional development journey in the territory,” George added.
The ceremony concluded with 14 participating public officers receiving their official certificates for successful completion of the inaugural programme. Widely hailed as a forward-looking investment in the territory’s public workforce, the initiative is already being highlighted as a replicable model for public sector upskilling and transformation that can be adapted by other regional governments across the Caribbean.









