Jamaica’s telecommunications sector is confronting a severe national emergency as systematic vandalism and theft of critical infrastructure escalate, triggering widespread service disruptions and posing substantial public safety hazards. During a recent webinar hosted by the Office of Utilities Regulation (OUR), Digicel Business Marketing Lead Brithney Clarke revealed that criminal attacks on network facilities have evolved from isolated incidents into coordinated operations targeting the nation’s essential communications systems.
Clarke disclosed staggering financial impacts, with Digicel suffering approximately US$3.9 million in direct losses between 2023 and 2024. This period witnessed the theft of over 450 batteries, vandalism of nearly 100 generators, damage to equipment shelters, and compromised operations at about 300 critical sites. Notably, criminals are deliberately destroying fiber-optic cables and other infrastructure with minimal resale value, indicating motives beyond mere theft that intentionally undermine network redundancy and continuity.
The consequences extend throughout Jamaican society, affecting emergency response capabilities, business operations, and economic productivity. Clarke emphasized that service failures directly endanger lives by hampering police, fire, and ambulance services while simultaneously disrupting supply chains and commercial activities. The vulnerability of communications infrastructure particularly jeopardizes disaster management during hurricanes and other emergencies when reliable coordination is paramount.
Repeated attacks are eroding public trust and discouraging investment in Jamaica’s telecommunications framework. Companies are being forced to redirect resources from network expansion and community development toward constant repairs, stagnating technological progress. Clarke urgently called for enhanced legislative measures, stricter penalties reflecting the national security implications, and a coordinated response involving government agencies, law enforcement, industry stakeholders, and public vigilance in reporting crimes.
‘This constitutes a major act with national repercussions affecting healthcare, education, elections, and emergency response systems,’ Clarke stated, urging swift amendments to telecommunications legislation and characterizing the crisis as the ‘mindless minority holding the nation hostage.’









