分类： society

TRELAWNY, Coral Spring — Six months after Category 5 Hurricane Melissa battered Jamaica’s critical utility infrastructure, the island’s top utilities regulator has confirmed that lingering customer service disruptions will continue through the remainder of 2025, even as gradual improvements are underway.

Ansord Hewitt, Director General of Jamaica’s Office of Utilities Regulation (OUR), shared the update Thursday on the sidelines of the 2026 Organization of Caribbean Utility Regulators (OOCUR) Conference, hosted at the Ocean Coral Spring Resort in Trelawny. The five-day event, running from April 27 to May 1, brings together regional regulatory leaders to address shared industry challenges under the theme “Navigating Caribbean Regulatory Challenges: Opportunities, Innovations and Collaborations.”

Since Melissa made landfall last October, the OUR has recorded a surge in consumer complaints across three regulated sectors: telecommunications, water supply, and electric power. Hewitt acknowledged that existing pre-storm quality gaps have been severely worsened by post-hurricane recovery work, with service disruptions persisting longer than many customers expected.

“Customer service issues will almost certainly remain with us for the rest of this year, though we expect their severity to decline steadily as restoration work advances,” Hewitt explained to the Jamaica Observer. He noted that service quality has been the top complaint to the OUR since the storm, and rooted the ongoing challenges in the urgent priorities of early disaster recovery.

In the immediate aftermath of a major hurricane, the primary mandate for utility providers is to restore critical services to as many customers as possible as quickly as possible. This rush, Hewitt explained, often means providers rely on temporary fixes and shortcuts to get power, water, and connectivity back online, rather than completing full, permanent repairs that meet pre-storm quality standards. Key core infrastructure elements for power grids and telecommunications networks require full reconstruction, a process that can take many months to complete.

Even after nearly 100% of basic service is restored, providers face a prolonged period of post-recovery cleanup and fine-tuning to bring service quality back to pre-disaster levels. Compounding this challenge, Hewitt added, is the fact that service quality shortfalls already existed across Jamaica’s utility sectors before Melissa hit, and the chaos of restoration only amplified these existing problems.

The OUR head also drew a parallel to recovery from 2024’s Hurricane Beryl, which struck Jamaica in July of that year. After initial service restoration was completed four to five months after Beryl, providers required an additional six months to return customer service to pre-storm levels. For Melissa, Hewitt confirmed that providers have hit major restoration milestones after six months: electric service is nearly 100% restored, while water service restoration is slightly lower.

As regulators, Hewitt noted, the OUR has worked to strike a careful balance between pushing for faster quality improvements and understanding the constraints providers face during recovery. Immediately after a storm, the public is generally willing to accept temporary lower service standards to speed up broad restoration, but this situation cannot be allowed to continue indefinitely. The OUR is currently prioritizing pressure on utility companies to address customer service backlogs and quality gaps as quickly as possible.

Residents across the Caribbean island of St. Lucia faced a sudden full-system power outage over the past weekend, after a rodent triggered an unexpected equipment failure that cascaded through the national electricity network, state power utility LUCELEC (St Lucia Electricity Services Limited) has confirmed. The incident originated on May 1, when a rodent interfered with an 11 kilovolt (11kV) circuit breaker located in LUCELEC’s Cul-de-Sac power distribution network, according to preliminary investigations by the company.

The unexpected fault immediately activated the network’s automatic protection systems, which are engineered to shut down the entire grid to prevent catastrophic, irreversible damage to major power infrastructure. Utility officials explained in an official public statement that while wildlife-related disruptions are rare events, they are classified as a well-documented inherent risk for power grids across the globe. To counter this threat, LUCELEC noted it has already implemented multiple overlapping layers of defensive safeguards designed to isolate local faults and prevent them from spreading to the broader transmission and distribution network.

Within 60 minutes of the fault occurring, technical teams completed initial safety inspections and system diagnostics, after which they began the process of restoring power to end users across the island. Service was brought back gradually for customers across all regions of St. Lucia, with full restoration completed in subsequent hours.

As part of the company’s standard post-outage operational protocols, LUCELEC has launched a full technical review of the entire incident. The review will systematically examine the sequence of events that led to the full shutdown, evaluate how the grid’s protection systems performed during the incident, and verify that existing risk mitigation measures functioned as intended. Findings from the assessment will be used to shape any additional upgrades or operational adjustments needed to boost the grid’s overall resilience and lower the probability of a similar full-system outage occurring in the future.

In its statement, LUCELEC issued a formal apology to all residential and commercial customers impacted by the unplanned blackout. The company reaffirmed its long-term commitment to delivering a safe, consistent, and resilient power supply to all St. Lucians, noting it will continue allocating capital toward infrastructure upgrades, enhanced system protection, and operational improvements to better serve the island’s population.

A devastating incident at a Colombian monster truck exhibition has left three people dead and more than 40 injured, after a performance vehicle veered off its designated track and crashed into a crowd of spectators on Sunday, local authorities confirmed Monday. Among the fatalities was 10-year-old Hellen Velarde, who had been attending the event in Popayan, a city in southwestern Colombia, as a special birthday treat.

Local media reports confirm a second minor girl and a young adult woman also lost their lives in the crush. Footage shared widely across social media platforms captures the vehicle lifting into a wheelie stunt before it swerved off course, smashing through the concrete barriers that were supposed to separate spectators from the driving track.

In the immediate aftermath of the collision, widespread chaos broke out as hundreds of attendees scrambled to escape the path of the out-of-control truck, pushing past one another to reach safer ground. The Popayan local fire department confirmed that more than 40 people were hurt in the incident, with several suffering life-threatening critical injuries. Multiple children are included among the wounded, local media has reported.

Hellen’s grandfather, Miller Velarde, harshly criticized event organizers for the lack of basic safety protocols, saying the exhibition operated with “practically no safety measures” — a failure he described as nothing short of a “crime.” Another of Velarde’s grandchildren remains in intensive care following emergency surgery to treat a severe head injury sustained in the crash.

Popayan Mayor Juan Carlos Munoz has launched a full official investigation into the tragedy, releasing a public statement saying the preventable disaster “should never have happened” and promising to hold any responsible parties accountable for the deaths and injuries. The incident has sparked widespread public anger across the country over inadequate event safety regulation.

KINGSTON, Jamaica — Tax Administration Jamaica (TAJ) has issued a public advisory confirming that all motor vehicle registration-related transactions are currently unavailable across every tax office in the country, as well as through the agency’s online eServices portal. The service suspension, which is temporary, stems from unplanned system disruptions that have knocked offline the core platform used to process these high-demand automotive transactions.

The outage has impacted a full range of registration services, leaving Jamaican motorists unable to complete routine and new transactions alike. These include new vehicle registration applications, annual registration renewals, vehicle ownership transfers, and purchases of new official registration plates.

Fortunately, the disruption has not spread to all TAJ services, and two key automotive-related payment services remain fully operational. Drivers can still submit payments for motor vehicle certificates of fitness and settle outstanding traffic ticket fines both through the TAJ eServices online platform and in-person at any local tax office across the island.

TAJ confirmed in its Monday statement that its in-house technical team and third-party service partners have already mobilized to diagnose and resolve the root cause of the system outage. The agency said crews are working around the clock to full restore all affected services as quickly as possible. In closing, TAJ apologized to the public for the unplanned inconvenience, and expressed gratitude to Jamaican motorists for their patience, understanding, and cooperation while the agency works to bring all systems back online.

In downtown Kingston, Jamaica’s busiest commercial hub, a long-standing public infrastructure crisis on Beckford Street is finally drawing coordinated action from local authorities. Mayor Andrew Swaby, head of the Kingston and St Andrew Municipal Corporation (KSAMC), has announced a multi-phase strategy to address persistent sewage problems that have disrupted daily commerce and quality of life for vendors and visitors alike.

On Sunday, joint teams from KSAMC launched on-site clean-up operations, with technical representatives from Jamaica’s National Water Commission (NWC) and Jamaica Public Service (JPS) joining the effort to conduct full infrastructure assessments of the affected area. In an interview following the clean-up, Swaby acknowledged the growing frustration among local street vendors, who have borne the brunt of unsanitary conditions for months.

He emphasized that while the municipal corporation is working to deliver immediate relief to vendors within the constraints of current resources and space, the broader sewage issue affects the entire downtown Kingston district. Permanent resolution will depend on the national government’s upcoming rollout of a comprehensive downtown infrastructure master plan, which will address systemic root causes of the problem.

Beyond sewage remediation, the initiative targets other pressing public space concerns on Beckford Street. Swaby confirmed that JPS technical crews will return to the district this week to fix long-standing broken street lighting that has left the area unsafe after dark. The municipal authority is also moving to restore public order and improve accessibility, asking vendors to strictly operate within their legally allocated vending zones to keep roadways clear.

Swaby stressed that unobstructed access is a critical public safety issue. Emergency services including police and fire departments require unimpeded access to the area at all times in case of accidents or incidents, a need that has been repeatedly blocked by unauthorized vending structures and tarpaulins set up in the middle of the roadway. “Our core goal right now is to reestablish orderly, safe public use of Beckford Street,” he explained.

Local vendors have largely welcomed the intervention. Keisha, a street vendor who has operated her business on Beckford Street for more than 25 years, said the clean-up campaign addresses long-held concerns among local business owners. Many vendors had worried they would be displaced during infrastructure work, but the campaign has clarified that the current effort is a pre-Labour Day clean-up rather than a permanent displacement. “We’ve wanted this area to be clean for a long time, and we’re happy to see progress happening,” she noted.

On a quiet, reflective Sunday in downtown Kingston, Jamaica, community members, grieving families, and civic leaders gathered at the Secret Garden for a special candlelight vigil, a core event marking the island’s annual Child’s Month. This year’s national observance carries a urgent, targeted theme: “Prioritising Our Children’s Mental Health: Strong Minds, Safer Future”, turning public attention to a crisis that has long flown under the radar. Opening the ceremony, Kingston Mayor Andrew Swaby issued a stirring call for cross-societal unity to confront the unseen suffering plaguing thousands of Jamaican young people.

Swaby drew sharp attention to the “silent battles” that many of the nation’s children wage every day away from public view: unaddressed trauma, persistent fear, systemic neglect, and crippling emotional pain. Too often, he emphasized, these hidden struggles do not remain hidden forever – they escalate and end in irreversible, devastating loss of young life, a cost that no community can afford to bear. For Swaby, the vigil was far more than a memorial to the children whose lives were cut short by tragic circumstances. He framed it as a “sacred pause” – a moment for the entire nation to stop, reflect, and remember that every child who died carried unique potential, unfulfilled promise, and inherent purpose that was lost to systemic inaction.

Attendees took part in solemn, intentional rituals to honor the fallen: lighting candles that cut through the dim garden air, laying wreaths to mark grief and remembrance, and observing a minute of complete silence to hold space for the pain of grieving families. When the moment ended, Swaby challenged every segment of Jamaican society to confront an uncomfotable question: Is the nation truly doing enough to lift up and support its young people?

Protecting children, he stressed, is not the responsibility of a single government agency or one group – it is a shared duty that binds together families, educators, community leaders, and every Jamaican citizen. The gathering’s glowing candles, he said, were not just symbols of remembrance; they represented a collective promise to the nation’s young: that the country will commit to protecting children, nurturing their mental well-being, and building a more secure future for coming generations.

Beyond a call for individual action, Swaby pushed for systemic change, demanding stronger, more robust institutional frameworks that address the root causes of harm to children. He named pervasive community violence and crippling social pressures as two of the most damaging underlying forces, and called for a collective reimagination of Jamaican communities – spaces where every child can grow feeling safe, seen, and valued. Extending sincere condolences to all families in attendance who had lost a child, Swaby urged continued targeted support for those affected by tragedy and a renewed commitment to cross-group collaboration that puts children’s safety and well-being at the center of national priorities. The ceremony closed with a quiet, peaceful procession through the Secret Garden, as attendees carried their candles through the green space, carrying the mayor’s call back to their homes and communities.

A woman facing an agonizing romantic dilemma recently reached out to relationship counselor Rev. Christopher Brodber for guidance, opening up about the complicated secret she has carried throughout her two-year engagement.

The woman explained that she began seeing her current fiancé as a rebound relationship after ending things with her high school sweetheart, who she left after he was unfaithful to her. Though her ex never wanted a long-term commitment after their breakup, she maintained an intimate connection with him, in large part because of the deep emotional bond she formed with his son, whom she helped raise as her own during her original relationship with her ex. Now that her fiancé has proposed and made his long-term intentions clear, she finds herself torn between the steady, serious partnership he offers and the lingering attachment she still holds to her ex.

Unsure of how to proceed, she asked Brodber whether she should confess her ongoing affair to her fiancé immediately, or wait and end things with her ex before revealing her deception.

In his response, published on Jamaica Observer’s “Get on The Counsellor’s Couch” advice column, Brodber emphasized that any relationship built on deception stands on an unstable, shaky foundation. Drawing a parallel to the biblical teaching of building one’s life on solid rock rather than shifting sand, he noted that hidden dishonesty will eventually erode any trust partners build, and can wash away all the time, energy and love a person has invested in a relationship.

Brodber’s core recommendation was that the woman must confess the full truth to her fiancé, no matter how frightening that outcome may be. He acknowledged that her honesty will almost certainly cause deep pain and anger, and may even lead her fiancé to end the engagement. But he stressed that the woman owes her fiancé, who has loved her enough to propose marriage, the respect of full transparency. Even if the relationship ends, he said, doing the right thing will leave her with a clearer conscience.

Beyond calling for full disclosure, Brodber also encouraged the woman to do deep self-reflection to unpack why she has risked a stable, committed relationship for a casual, unstable connection with an ex who betrayed her once and has no interest in a future together. He suggested that the root of her confusion likely comes from unresolved emotional baggage from past relationships or childhood experiences, such as low self-esteem, unaddressed fears, or unhealthy emotional dependency.

To work through this uncertainty, Brodber suggested that stepping away from both relationships entirely to spend time alone would help her gain clarity, heal, and rebuild her life on a foundation of honesty. He pushed back on the common idea that she can “have the best of both worlds,” reminding her that actions always have consequences: just as the Bible teaches, you reap what you sow, and sowing deception will eventually produce a harvest of heartbreak.

Broken down into clear, actionable steps, his final guidance centered on radical integrity and intentional choice. First, he told her to make a clear decision about her future: if she cannot give up the casual relationship with her ex, she must end things with her fiancé immediately. Maturity, he noted, requires making hard choices and accepting the consequences of your actions. Second, when she speaks to her fiancé, she should create a safe, intentional space to confess, prepare for any reaction, offer a full apology, and ask for forgiveness regardless of whether he chooses to stay in the relationship. He also recommended that she have support on hand in case the conversation becomes volatile.

Closing his advice, Brodber framed marriage as a sacred, weighty institution that requires full commitment and honesty to thrive. “Every treasure can bring trouble if it isn’t cared for properly,” he wrote, ending with a prayer that the woman finds the wisdom and courage to choose the honest path she needs to take.

Readers can submit their own relationship questions to Rev. Brodber’s “Get on The Counsellor’s Couch” column via e-mail at allwoman@jamaicaobserver.com.