作者: admin

  • Virgin Islands launches CXC customer service programme to strengthen public service delivery

    Virgin Islands launches CXC customer service programme to strengthen public service delivery

    On June 3, a landmark collaboration between the Government of the Virgin Islands and the Caribbean Examinations Council (CXC®) reached a major milestone, with the official launch of the regionally adaptable *Excellence in Customer Service CXC®* programme, an initiative crafted to uplift service standards across the territory’s public sector. The launch ceremony, hosted at the Virgin Islands Public Service Learning Institute (VIPSLI), drew a roster of key stakeholders including Deputy Governor David D. Archer Jr., senior public sector leaders, and CXC representatives, according to an official press statement from the partners.

    Two years in the making, the programme traces its origins back to a 2023 concept developed by CXC’s Research and Educational Development Division. What began as an idea to address public service skill gaps evolved into a full partnership bringing together CXC’s Professional Learning Institute, CXC’s Business Development Office, and VIPSLI, with specialized training delivery support from Customer 1st Caribbean Ltd., a Trinidad and Tobago-based industry leader in professional skills development. The initiative has been framed as a forward-thinking strategic investment in regional human capital, with a scalable framework that can be adopted by public sector entities across the entire Caribbean.

    Unlike ad-hoc training workshops, the *Excellence in Customer Service CXC®* programme uses a structured, multi-tiered curriculum tailored directly to the unique operational realities of the Virgin Islands Public Service. Built around real-world case studies of service challenges encountered by local public officers, the inaugural course covered core competencies ranging from professional ethics, core values, and interpersonal communication to accountability, operational efficiency, and proactive service recovery for customer complaints. Its scope spans all levels of the public service, targeting everyone from entry-level frontline staff to C-suite senior managers, with the overarching goal of systemic transformation of how government services are delivered to residents.

    Early signs of the programme’s impact have already emerged, even before the official launch. VIPSLI confirmed that participants began rolling out process improvements to their respective departments mid-course, revising outdated operational procedures and piloting new customer-centric approaches to streamline service delivery. During the launch event, 14 founding participants who completed the pilot course received formal certificates recognizing their achievement, marking the first cohort of certified customer service excellence trainers for the territory’s public service.

    In remarks at the certificate presentation and launch, Dr. Eduardo Ali, Pro-Registrar and Deputy Chief Executive Officer of CXC®, emphasized that the initiative extends far beyond basic skills training. “This programme was designed not only to put in place new systems and processes that drive greater efficiency and excellence in public service, but also to empower individual public officers to grow as better citizens and agents of meaningful change within their institutions,” Ali explained. “This landmark collaboration demonstrates that CXC® stands ready to provide robust technical expertise to regional governments and organizations working to transform their education and public service systems.”

    Dr. Connie E. George, Director of VIPSLI, shared that the institute partnered with CXC specifically to leverage the organization’s decades-long reputation as the Caribbean’s leading credentialing authority. “We identified a critical gap for a formal, accredited professional development programme that would help the government reach its goal of building a world-class public service,” George explained. “We turned to CXC® because when they back a programme, it carries the weight of regional recognition, academic rigor, and institutional integrity that we could not develop independently locally.”

    Looking ahead, the partners have laid out plans to expand the programme across every department of the Virgin Islands public service. The 14 inaugural graduates will undergo additional train-the-trainer instruction to enable them to lead future cohorts of public officers, creating a self-sustaining model for continuous upskilling. “Our goal is to make excellence in customer service more than just a one-off initiative,” George noted. “It should become a standard, expected part of every public officer’s professional development journey across the Virgin Islands.”

  • Drive on to put scientific research at heart of national policy

    Drive on to put scientific research at heart of national policy

    On Wednesday, the government of Barbados unveiled a landmark new strategy designed to anchor national and regional scientific research at the heart of public policymaking. The ambitious project seeks to break down long-standing academic silos, bridge gaps between scientific inquiry, public policy design and community-led action, and position evidence-based research as a foundational driver of national development. The initiative was formally launched during the opening ceremony of the second annual Research Frontier Symposium, a two-day convening hosted jointly by the Barbados Fisheries Division and the Coastal Zone Management Unit (CZMU). Held as a centerpiece event for the island’s national Environment Month programming, the symposium functions as a collaborative cross-sector platform to highlight cutting-edge advances in both sustainable blue and green economy development across the Caribbean region.

    The gathering brings together a diverse coalition of stakeholders, including multiple agencies under Barbados’ Ministry of Environment and National Beautification, Green Economy and Resilience — among them the CZMU, the National Conservation Commission, the Marine Spatial Plan unit, and the Barbados Fisheries Division — alongside academic partners from the region and leading international collaborators. Dr. Leo Brewster, director of the CZMU, noted that the high level of participation from both local stakeholders and international virtual attendees signals a clear and growing momentum for expanded scientific investment across Barbados.

    “Based on the response we have seen this year, it is evident that not only is the Ministry of Environment fostering a wave of new activity and innovation, but through our partnerships with external associate entities like the University of the West Indies, research is steadily growing in importance for Barbados’ long-term success,” Dr. Brewster explained. He emphasized that establishing the symposium as a permanent annual fixture will help reshape public perceptions of the work carried out by government agencies, moving beyond the common view that these bodies only focus on policy drafting and inter-agency administration. “This is a trend we need to cement as an annual event,” Dr. Brewster said. “It is critical for us to show that active research is happening right within our own government departments, not just policy preparation and work on internal or cross-ministerial issues.”

    Chief Fisheries Officer Dr. Shelly Cox outlined two additional core goals for the symposium: making scientific career paths more attractive to young Barbadians and dismantling traditional institutional barriers that have historically isolated research from policy action. “Too often, research is seen as something only done by senior, established academics,” Dr. Cox noted. “Over the course of these two days, attendees will get to see outstanding work from talented early-career researchers, which is exactly the kind of visibility we wanted to cultivate to make research feel accessible and appealing to the next generation. We also aim to break down academic silos and translate raw scientific data into actionable national policy.”

    Dr. Cox also highlighted that regional research from Barbados already holds its own in the global scientific community, with Barbadian researchers regularly publishing their work in top-tier international peer-reviewed journals. Discussions and presentations at the symposium are tailored to the unique scale of Barbados’ marine jurisdiction: the island’s exclusive economic zone spans more than 400 times the area of its landmass, making marine research a national priority. Topics on the agenda cover a wide range of environmental and economic priorities, including marine spatial planning, deep-sea floor mapping, pelagic species migration patterns, science-based sustainable catch limits for popular commercial species like dolphin fish, as well as green economy topics such as terrestrial biodiversity conservation at Long Pond, municipal waste characterization, circular economy development strategies, and the application of artificial intelligence to advance environmental research.

    The symposium is scheduled to conclude on World Environment Day, which coincides this year with the International Day for the Fight Against Illegal, Unreported and Unregulated Fishing. Organizers have structured the closing of the event to raise public awareness of the harms caused by unsustainable fishing practices and build support for coordinated regional action to address the threat. Delegates in attendance include senior representatives from the United Nations Development Programme, the Food and Agriculture Organization, private sector leaders, and local fishing industry associations. Moving forward, event organizers hope the cross-sector gathering will strengthen existing collaborative partnerships, unlock new financial and institutional resources, and create a clear pathway to expand and support future scientific research initiatives across Barbados.

  • New Flights to Belize? Government in Talks with BermudAir

    New Flights to Belize? Government in Talks with BermudAir

    Against a backdrop of widespread operational contraction across the global aviation sector, the Central American nation of Belize is actively pursuing expanded air connectivity through ongoing negotiations with niche premium carrier BermudAir, Belize’s Ministry of Tourism confirmed recently.

    Tourism Minister Anthony Mahler publicly acknowledged that discussions between the government and the Bermuda-based airline have been progressing for several months, with early conversations even exploring the possibility of custom-branded aircraft bearing a Belizean national identity. According to Mahler, BermudAir’s leadership views Belize as an ideal strategic addition to its route network, aligning perfectly with the carrier’s premium-focused business model that caters to leisure and high-value travelers.

    Mahler outlined that the talks have covered potential new routes originating from multiple points across the United States, Guatemala, and an additional undisclosed market. He noted that BermudAir made the ongoing negotiations public earlier than the Belizean side had planned, as the government still required additional time to review the carrier’s full proposal and formal demands. Despite the premature announcement, Mahler stressed that the airline remains fully committed to forging a partnership with Belize.

    The minister emphasized that while the government is encouraged by BermudAir’s strong interest, all discussions remain in the preliminary stage, and no binding contractual agreement has been reached to date.

    This development emerges at a moment of upheaval for the global airline industry, with major carriers pulling capacity and cutting underperforming routes to adjust to shifting demand and rising operational costs. Just in Belize’s existing market, two major U.S. carriers – Spirit Airlines and JetBlue – have already withdrawn all their routes serving the country, while American Airlines has scaled back its domestic flight operations within Belize.

    Mahler openly acknowledged the difficult operating environment facing the global aviation sector, but framed the current shifts as a natural cycle of change for Belize’s air connectivity. “These are trying times for the entire industry… You lose some, and you gain some. I believe another airline will increase its capacity to Belize,” he said, projecting cautious optimism about the future of the country’s aviation market.

    Beyond negotiations with BermudAir, Mahler added that the Belizean government is also holding parallel discussions with existing carriers that already serve the country. Those talks are focused on adding new service from additional U.S. cities, with at least four to five potential new routes currently being evaluated for viability.

  • DNA wijst vorderingen pg tegen Nurmohamed, Hoefdraad en Somohardjo toe

    DNA wijst vorderingen pg tegen Nurmohamed, Hoefdraad en Somohardjo toe

    In a landmark procedural vote completed June 4, Suriname’s Nationale Assemblee (DNA), the country’s national parliament, has granted approval to three prosecution motions brought by the nation’s Prosecutor General against three former cabinet ministers, officially greenlighting the public prosecutor’s office to move forward with full criminal proceedings against the ex-officials.

    The final public vote followed a tense, contentious closed-door preparatory session that stretched across multiple hours. Disputes erupted over the absence of a final investigative report from the special parliamentary committee tasked with reviewing the prosecution motions, forcing a lengthy adjournment before lawmakers agreed to issue an interim report and proceed with the public review process as scheduled.

    All deliberations and votes were conducted under the country’s 2021 Law on the Indictment of Political Office Holders (WIPA), which requires parliament to assess whether pursuing criminal charges against sitting or former political officials aligns with the broader public interest from a political and governance perspective. Crucially, lawmakers emphasized repeatedly throughout the session that the vote did not represent a finding of guilt or innocence, a determination reserved exclusively for the independent judiciary.

    Lawmakers took up the motion against Riad Nurmohamed, former Minister of Public Works, first. After debate covering procedural compliance and allegations of potential political bias behind the prosecution, the motion passed with 33 votes in favor, just 2 votes against, and a small number of abstentions from undecided lawmakers.

    Next, the body considered the prosecution motion against Gillmore Hoefdraad, the former Minister of Finance. Discussion centered on lingering questions from prior prosecution attempts against Hoefdraad and coordination between this domestic case and ongoing international legal proceedings connected to the former minister. In the final vote, 29 lawmakers supported advancing the prosecution, while 5 voted against.

    The final motion to be debated was that against Bronto Somohardjo, former Minister of Home Affairs. In an unexpected appearance before the plenary session, Somohardjo told lawmakers he did not seek parliamentary immunity or protection from prosecution, and openly called on assembled members to vote in favor of allowing the case to move forward. The motion ultimately passed with 32 votes in favor, zero votes against, and a small number of abstentions.

    Stark divides in opinion emerged during deliberations, split largely along government coalition and opposition lines. Ruling coalition factions including VHP, NPS, ABOP, BEP and A20 argued that the judicial process must be allowed to run its course, noting that the accused former ministers retain the right to prove their innocence before an independent court. Meanwhile, opposition lawmakers raised sustained questions about the justifications for the prosecution motions, adherence to proper legal procedure, and the risk that the proceedings amount to politically motivated targeting of former officials.

    With the approval of all three motions, DNA has met its statutory deadline to rule on the Prosecutor General’s requests, which was set to expire on June 9. The cases will now advance through the formal court process, with next steps falling to the Office of the Public Prosecutor to schedule hearings and move forward with litigation.

  • Shirley Chisholm Primary blank St Gabriel’s 7-0 NSC netball

    Shirley Chisholm Primary blank St Gabriel’s 7-0 NSC netball

    The National Sports Council and Pedialyte Sport-sponsored Primary School Netball Competition continued this week, with defending title holders Shirley Chisholm Primary extending their impressive winning streak with a dominant shutout victory on Thursday.

    Hosted at the Dover sporting facility, the reigning champions put on a masterclass of attacking netball from the first whistle, building an unassailable 4-0 lead by the half-time break against St Gabriel’s School. They maintained their clinical momentum through the second half, ultimately closing out the match with a crushing 7-0 blanking that cements their status as the team to beat in this year’s tournament.

    Leading the charge for Shirley Chisholm Primary was goal shooter Lashanae Passley, who delivered a perfect performance by converting every one of her four scoring attempts. Supporting her was teammate Kimaria Allen-Farrell, who notched three goals from five attempts to round out the defending champions’ scoring.

    Thursday’s matchday featured a packed schedule of other closely contested fixtures across the competition. Arthur Smith Primary secured one win and one loss across their two outings: they first pulled off a solid 6-1 victory over St Christopher, but fell to a 5-1 defeat at the hands of St Paul’s Primary later in the day. In other results, St Lawrence claimed a comfortable 6-1 win against Bay Primary, while St Christopher and St Gabriel’s played out an exciting 3-3 draw. St Paul’s continued their strong form with a narrow 2-1 edge over Bay Primary to close out the day’s play.

  • Data-sharing gaps hinder Caribbean climate science – CIMH

    Data-sharing gaps hinder Caribbean climate science – CIMH

    As climate change intensifies threats to small island nations across the Caribbean, a leading regional scientific leader has sounded an urgent alarm: fragmented data sharing across national and institutional borders is severely limiting climate research, undermining evidence-based policy, and putting the entire region at a critical turning point that could derail climate adaptation efforts. Dr. David Farrell, principal of the Barbados-based Caribbean Institute for Meteorology and Hydrology (CIMH), outlined these deep-rooted challenges in an exclusive interview with Barbados TODAY, stressing that immediate government policy intervention is required to unlock trapped critical climate and cross-sectoral datasets.

    Farrell explained that even CIMH, the region’s primary meteorological and hydrological training and research body, faces persistent barriers accessing key data within Barbados itself, a gap that directly restricts the institute’s ability to deliver actionable insights for decision-makers. He framed the current impasse as a defining moment for the region: if data holders continue to refuse collaboration with scientific researchers, Caribbean nations will fall far behind in global efforts to leverage technology for climate resilience.

    “Data sharing is non-negotiable for progress right now – I cannot overstate how central it is to every challenge we face,” Farrell said. He highlighted that interconnected “nexus problems” – overlapping issues that cut across multiple economic and social sectors – are growing increasingly complex, and solving them depends on cross-sector information flow. For example, public health outcomes directly shape agricultural productivity, meaning food system planners require access to public health data to make informed decisions. Similarly, long-term economic planning relies on detailed, up-to-date labor force data that is often locked away in siloed government or private databases.

    Farrell acknowledged concerns about sensitive data, noting that existing frameworks already address these risks: sensitive datasets can be clearly marked, and legally binding access agreements can be put in place to govern use. What serves no purpose, he argued, is hoarding data on private servers where it cannot contribute to better decision-making. “Data that is not shared has zero value,” he emphasized. “It cannot improve livelihoods, attract investment, or solve the problems we are all facing.”

    The push for open data is particularly urgent as the region looks to adopt cutting-edge technologies like artificial intelligence and machine learning to address climate and development challenges, Farrell noted. Both AI and machine learning are deeply data-dependent, and claims of investing in these technologies ring hollow without a commitment to open data sharing. “You can’t say you’re building AI systems if you’re not willing to provide the data that powers them,” he said. “Data is the fuel for these tools – without it, they cannot produce the actionable insights we need.”

    Farrell pointed out that data sharing challenges exist at both national and regional levels, but there has been incremental progress. As more regional institutions recognize the scientific and economic value of open data, collaboration has become easier. The biggest gap remains at the interface between national governments and regional bodies, he said, where data holders often hesitate to share information without formal policies in place to protect their interests. Suspicion around the purpose of data requests also slows progress.

    To illustrate the benefits of a robust open data policy, Farrell pointed to the United States, where most government-generated data is freely available to the public. This open data ecosystem is a core reason the U.S. leads in many fields of research and technological innovation, he argued, because it allows researchers to test models, validate concepts, and build new products and services that drive economic growth.

    Against this backdrop, Farrell is calling on Caribbean governments to lead the shift by enacting formal data sharing policies that encourage open access and streamlined cross-border data movement. In today’s fast-paced digital age, delayed data sharing renders information irrelevant by the time it is released, he warned. If the region moves too slowly to open up its datasets, outside entities will fill the gap with alternative data sources, and local stakeholders will lose out on the economic and scientific benefits of controlling their own information.

    “If we want to keep pace with global technological advances and use them to improve climate resilience and quality of life across the Caribbean, we have to revisit our outdated data models and policies,” Farrell insisted. “We are already at a crossroads. The choice to implement thoughtful open data policies will set the region up for progress; failing to act will leave us locked out of the benefits of modern science and technology.”

  • Police search for person of interest

    Police search for person of interest

    Law enforcement authorities in Barbados are turning to the public for critical support as they work to track down and identify an individual sought for questioning connected to a major criminal investigation. The Barbados Police Service (TBPS) has issued a public appeal urging residents and visitors alike to come forward with any details that could lead to the location of the unnamed person of interest.

    To make submitting information as accessible as possible, law enforcement has released multiple contact channels for tipsters. Those with relevant knowledge about the individual’s current whereabouts can reach out directly to the Hastings/Worthing Police Station via phone at either 430-7612 or 430-7614. For urgent reports, members of the public can also contact the national police emergency line at 211, reach the anonymous tip line run by Crime Stoppers at 1-800-8477, or visit any local police station in person to share information.

    In a clear formal notice accompanying the appeal, TBPS has reminded the general public that providing shelter, hiding space, or any other form of aid to individuals sought by police for questioning constitutes a severe criminal offense. Authorities emphasized that any person found to be knowingly assisting the wanted individual will face legal action and possible prosecution, underscoring the importance of full cooperation with the ongoing investigation.

  • “Just My Mum Saying She Misses Me”: Man Finally Gets Birthday Card

    “Just My Mum Saying She Misses Me”: Man Finally Gets Birthday Card

    A decades-long bond between a mother and her son has captured public attention after an 82-year-old American woman’s heartfelt birthday card completed a weeks-long cross-border journey, finally landing in her son’s hands in Belize in late May 2026.

    The recipient confirmed he took delivery of the long-awaited envelope on May 27, following a series of unexpected holdups that put the small package in limbo for days. Inside the plain greeting card, the mother left a simple, tender handwritten note: “Miss you, love Mom, xxoo & Happy Birthday.” What many might see as an ordinary piece of mail carries extraordinary weight for the pair, who are separated by thousands of miles.

    When customs officials processed the parcel, they opened the envelope to inspect its contents. All they found inside was the handwritten message. “You can see what’s in there, just my mum saying she’s missing me,” the son shared in an interview.

    To beat delivery timelines and make sure the card arrived in time for her son’s birthday, the 82-year-old mother paid a steep premium for expedited international shipping. When asked why his mother would choose to spend such a large sum on a single greeting card, the son offered a gentle, intimate explanation: “That was her choice. She’s 82, I can’t see her, she’s not doing the best, and she wanted to make sure I got the birthday card. That’s all.”

    The road to delivery was not smooth. Initially, customs authorities notified the son that he owed more than 210 Belize dollars in customs clearance fees to claim the package. The parcel was held back multiple times before officials ultimately agreed to release it for just a 10 Belize dollar fee.

    While the mother and son speak to one another over the phone every single day, the physical card represents far more than a birthday greeting. “My mom and I talk every day, but getting the card, it’s definitely something special,” the son said. The story, first published online on June 4, 2026, has resonated with readers around the world, highlighting the quiet power of familial love that transcends distance and bureaucratic red tape.

  • Beleidsplan moet arbeidskansen voor personen met beperking vergroten

    Beleidsplan moet arbeidskansen voor personen met beperking vergroten

    On June 4, a leading advocacy coalition focused on equitable employment opportunities for people living with disabilities marked a key milestone in its push for systemic change, formally presenting a comprehensive policy plan to the Welfare and Work Directorate of the Dutch Ministry of Health, Welfare and Sport. The formal handover was led by Alliance Decent Work for Persons with a Disability chair Renate Wartes, who delivered the document to Naomi Esajas-Friperson, deputy director of the ministry’s Labor Market Division.

    In an official response to the submission, Esajas-Friperson reaffirmed the Dutch ministry’s long-standing commitment to expanding labor market participation for people with disabilities, and to creating pathways to work that upholds human dignity and fair working conditions. She highlighted that the ministry welcomes the Alliance’s targeted proposals, which are designed to narrow the accessibility gap that keeps many disabled people out of the workforce and remove persistent structural barriers that prevent long-term, sustainable employment participation.

    The submission of the policy plan represents another critical step forward in the ongoing collaborative partnership between the Alliance and the Welfare and Work Directorate. Both stakeholders share a core goal of building a fully inclusive Dutch labor market, one that guarantees people with disabilities equal access to paid work, professional development opportunities, and full meaningful participation in wider society.

  • RTA Driver Alleges Police Fed Him False Information, Pressured Him to Accept Fault

    RTA Driver Alleges Police Fed Him False Information, Pressured Him to Accept Fault

    A 2026 motor vehicle collision in Belmopan has sparked serious allegations of official misconduct, as the injured driver claims law enforcement fed him false information to coerce a false admission of fault. The incident unfolded on the night of May 1, Labour Day, along North Ring Road, when Cory Middleton, a driver for Belize’s Road Transport Authority (RTA), was attempting a legal overtake in a designated passing zone. His vehicle collided head-on with a red pickup truck operated by Dean Flowers, sending Middleton’s car careening off the roadway into a nearby ditch.

    Middleton was rushed to a local medical facility following the crash, suffering a traumatic head injury and multiple other bodily harms that left him unable to file an official accident report the same night. When he attended the local police station the following evening to give his account, Middleton says one responding officer immediately insisted he had initiated the collision and was fully responsible for the crash. Speaking to local outlet News 5, Middleton explained that he initially accepted the officer’s framing because of the public trust placed in law enforcement.

    “My first statement was made under false pretence of the information that was given to me. I believed him because he was an officer. He is there to help and protect civilians, so I wouldn’t expect the first thing he did to me was lie,” Middleton told reporters.

    According to Middleton’s account, the officer continued to pressure him in the days after the collision, placing two follow-up calls urging him to inform his insurance provider that he accepted full blame for the crash. Growing suspicious of the repeated coercion, Middleton reached out to the officer’s supervising superintendent to request a secondary review of the case. The superintendent launched a follow-up investigation, and told Middleton that physical and witness evidence actually pointed to Flowers as the responsible party, a conversation Middleton says he recorded in full.

    When Middleton returned to the police station to correct his initial statement, he faced pushback from department staff before ultimately being permitted to amend his account. The case moved to Belmopan’s court system for a first hearing on May 29, where both drivers entered not guilty pleas to related traffic offenses.

    Flowers has pushed back forcefully against Middleton’s allegations, responding to News 5’s request for comment with a written statement rejecting the entire narrative of wrongdoing by police or himself. “The young man ran into me and is not taking responsibility. He did file a report accepting responsibility, then a few days after returned to the station to withdraw his statement, so the matter will proceed to court for the court to decide who was at fault. I’m just grateful no one was severely injured or died because of his reckless speeding and overtaking at an intersection,” Flowers wrote.

    The court has adjourned the proceedings to allow for full evidence collection and review, with the next hearing scheduled for July 31. For his part, Middleton says he is not seeking to try the case in the media or undermine the court’s authority, but rather to draw attention to gaps in processing that left him facing wrongful blame. He emphasized that all residents of Belize are entitled to a fair, impartial, and transparent legal process following traffic incidents, and he is seeking full accountability and a clear ruling on who bears responsibility for the May 1 crash.

    As the case awaits its next court date, the allegations have raised quiet questions about the protocols local law enforcement follow when investigating and documenting motor vehicle collisions, particularly when one driver is injured and unable to give an immediate statement.