Taxi Operators Say They Are Open To App-Based Services

Taxi operators at Antigua and Barbuda’s VC Bird International Airport are undergoing a significant transformation, embracing digital platforms and app-based services with strong government support. This modernization initiative aims to enhance the travel experience for international visitors while curbing illegal competition from unlicensed operators. At a recent post-Cabinet briefing, officials announced that the United Taxi Company (UTC) has committed to adopting online booking systems and mobile apps, aligning with global trends in transportation technology. The government is also encouraging the use of modern vehicles, including SUVs, to upgrade the taxi fleet. Maurice Merchant, Director General of Communications, emphasized that travelers increasingly prefer pre-arranged transport to avoid delays at the airport. The Ministry of Information and Technology will provide technical support to develop or adapt these digital platforms. The move comes in response to concerns over ‘fly-by-night’ operators—unlicensed drivers who unlawfully solicit passengers, undermining legitimate services. To address this, the Cabinet has approved measures such as a dispatcher system, increased police presence, and a new sticker and registration regime for destination management companies. These reforms, agreed upon by taxi associations, the airport authority, and other stakeholders, represent a major shift in the country’s ground transportation sector. By combining technological advancements with stricter regulations, the initiative seeks to protect both operators and visitors, ensuring a seamless and secure travel experience.