One of the largest air carriers in the United States, American Airlines, has moved to dispel recent public uncertainty about its operations in the Dominican Republic, releasing an official statement on October 15 that confirms its in-person ticketing facility in Santo Domingo remains fully operational, with no disruptions to commercial flight services across the country.
According to the company, the only adjustment it has made involves re-routing incoming calls from its local Dominican telephone reservation center to alternative service hubs within its global network. The airline emphasized that this operational tweak does not alter existing flight schedules, nor does it signal any shift in its long-standing commitment to the Dominican travel market, a market the carrier has continuously served for more than 50 years.
For travelers seeking in-person assistance, the physical ticket office remains accessible at its current location: the In Tempo building, located at the intersection of Winston Churchill Avenue and Max Henríquez Ureña. Its operating hours are unchanged as well: the office welcomes customers from 8:30 a.m. to 5:30 p.m. Monday through Friday, and from 9:00 a.m. to 1:00 p.m. on Saturdays.
Looking ahead to the upcoming peak winter travel season, American Airlines confirmed it plans to expand its capacity in the region, operating up to 174 weekly flights departing from five different Dominican Republic destinations. The company framed the telephone reservation center reorganization as a strategic move designed to elevate overall customer experience, rather than a cost-cutting or withdrawal measure.
Notably, the carrier’s official statement did not include details on two key points of public interest: it did not disclose how many local employees will be impacted by the service transfer, nor did it outline specific changes to working conditions for staff affected by the restructuring. This report is compiled from official corporate statements, with coverage curated by DominicanScope.