Grenada has marked a critical milestone in the evolution of its national consumer protection infrastructure with the official launch of the long-awaited Consumer Affairs Tribunal, a specialized independent body tasked with adjudicating consumer-related conflicts across the country. The five-person panel, which brings together cross-sector professional expertise to ensure balanced, informed decision-making, officially began its regulatory and adjudicatory functions on Wednesday, September 16, 2026. Leading the tribunal is Magistrate Nevlyn John, who will work alongside fellow panel members Egbert Felix, a retired public servant, Caryn Adams, a practicing attorney-at-law, Randy Cadet, Deputy Comptroller of Grenada’s Inland Revenue Division, and Nicole Forsyth-Garraway, a professional economist. The collective background of the tribunal’s membership spans core fields relevant to consumer advocacy and dispute resolution, including public administration, legal practice, taxation, economics, business strategy, and accounting, creating a foundation for well-rounded, thoughtful consideration of every case brought before the body. Senator Claudette Joseph, Grenada’s Minister responsible for Consumer Affairs, framed the tribunal’s launch as a transformative leap forward for the country’s consumer protection regime. In her remarks marking the occasion, Joseph emphasized that the new body fills a long-standing gap in access to justice for consumers, strengthening systemic accountability and creating a formal, accessible avenue for residents to seek redress when conflicts arise with businesses or service providers. “This step does more than improve our regulatory framework,” Joseph noted. “It builds greater public trust in Grenada’s marketplace, and reaffirms our government’s unwavering commitment to upholding and protecting the fundamental rights of consumers across all sectors.” Merlyn Horsford-Williams, Director of Grenada’s Consumer Affairs Office, echoed Joseph’s optimism, highlighting that the operational tribunal will amplify the office’s core mission to serve public interests. Horsford-Williams explained that the new adjudicatory body complements the existing work of the Consumer Affairs Office, expanding the range of formal resolution options available to consumers and strengthening the institution’s capacity to address public concerns through a transparent, rule-bound process. For tribunal chair Nevlyn John, the opportunity to lead the new body comes with significant responsibility that the panel is prepared to uphold. “It is an honour to be entrusted with this role, and our entire panel recognizes the gravity of the work ahead of us,” John said. “We are committed to approaching every case that comes before us with fairness, impartiality, and uncompromising integrity, and we will carry out our duties professionally to strengthen public confidence in this new dispute resolution system.” With the tribunal now fully operational, the Consumer Affairs Office is urging Grenadian residents to continue reporting consumer-related concerns and take advantage of the expanded formal services now available to them. The launch brings Grenada’s national consumer protection framework one step closer to full functionality, equipping the system to hear and resolve eligible consumer disputes in line with established, transparent legal and regulatory procedures.