As the short-term vacation rental market continues to grow across the Caribbean, Grenada-based Zirachi Group has opened a new full-time position for an experienced Operations Manager to lead the daily oversight and strategic management of its expanding portfolio of Airbnb and other short-term rental properties.
The successful candidate will take ownership of every core operational function across the property network. Primary duties include end-to-end management of day-to-day property activities, seamless coordination of guest arrival and departure processes, and maintaining consistent, clear communication with guests throughout their stay. The role also requires supervising all housekeeping workflows, scheduling proactive and reactive property maintenance, and conducting routine property inspections to uphold brand standards. A key performance target for the position will be maintaining the highest possible benchmarks for cleanliness, property presentation, and overall guest satisfaction to drive positive reviews and repeat bookings.
Additional responsibilities include managing all listings across major booking platforms, implementing data-driven strategies to optimize occupancy rates and maximize revenue, addressing guest inquiries in a timely fashion, resolving any on-site or pre-arrival issues, and mediating feedback from customer reviews. The Operations Manager will also be tasked with liaising closely with third-party vendors, contractors, and local service providers to ensure all outsourced work is completed on time and to specification, as well as compiling regular operational reports and tracking key performance metrics to assess individual property and overall portfolio performance.
To be considered for the role, candidates must demonstrate prior hands-on experience in one of the following sectors: hospitality management, residential or vacation property management, or the short-term rental industry. Required soft skills include strong leadership capabilities to coordinate cross-functional work, exceptional organizational skills to manage multiple properties simultaneously, and top-tier communication and customer service abilities to engage with both guests and external partners. While not mandatory, prior experience working directly with Airbnb and other major short-term booking platforms is considered a significant advantage. Candidates must also be comfortable working independently, managing competing priorities in a fast-paced environment, and have working proficiency with Microsoft Office and standard basic reporting tools.
Ziraachi Group highlights several key benefits for the successful applicant, including clear pathways for professional career growth within a dynamic organization that is actively expanding its footprint in Grenada’s tourism and short-term rental sector, as well as a supportive, collaborative, and professional work culture. The position is based on-location in Grenada, and all candidates must be able to work locally in the country.
Applicants interested in joining the team and helping the company deliver standout, memorable guest experiences to visitors to Grenada are invited to submit a updated professional resume and a tailored cover letter to the company’s dedicated recruitment email at [email protected].
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