The Antigua & Barbuda Hotels and Tourism Association (ABHTA) has marked a significant milestone in hospitality workforce development with the successful completion of its Housekeeping Supervisor – Advanced Level Course. Held on March 24–25, 2026, at the Muriel O’Mard Campus, this intensive two-day program was specifically designed to elevate the capabilities of supervisory personnel within the tourism sector.
Under the expert guidance of Patricia Louisa Tully, CHHE, CHE—a distinguished hospitality professional with extensive credentials as Executive Housekeeper, Rooms Manager, and Hospitality Educator—the curriculum addressed critical leadership competencies. Participants engaged in a multifaceted learning experience that combined theoretical examinations with interactive exercises and practical, hands-on sessions.
A highlight of the training included a detailed walkthrough of a demonstration room conducted by Ms. Tully, who emphasized the meticulous protocols essential for maintaining superior housekeeping standards. This practical component reinforced the course’s focus on quality control, inspection rigor, and operational consistency.
The comprehensive program covered several advanced domains: enhancing leadership and team management capabilities, refining budgeting and cost-control techniques, strengthening workplace professionalism and ethics, and ultimately driving guest satisfaction through improved service delivery. Successfully completing the final assessment earned participants official certification, recognizing their commitment to professional excellence.
Both facilitator and attendees reported exceptionally positive outcomes. Ms. Tully praised the cohort’s dedication and interactive participation, stating: ‘The trainees were hardworking, dedicated individuals—a pleasure to work with. I am confident in their ability to apply these advanced skills effectively.’
Participants echoed this sentiment, with Alicia Charles, Executive Housekeeper at Cocobay Resort, describing the course as ‘a game-changer’ for focusing on communication and team motivation. Errol Phoenix of Total Imports Supplies noted the training would empower him to improve his department and serve as a positive role model.
The ABHTA reaffirms its ongoing commitment to enhancing the skillset of the local hospitality workforce, aiming to bolster both individual career progression and the broader economic benefits of Antigua and Barbuda’s tourism industry. The association continues to welcome members from across the sector to support collective growth and development.