Grenada’s National Telecommunications Regulatory Commission (NTRC) has launched a formal investigation into a major telecommunications failure that disrupted internet and telephone services across the island nation yesterday. The widespread outage, affecting Cable & Wireless customers, prompted immediate regulatory action due to the critical nature of communication infrastructure.
The NTRC emphasized that service reliability constitutes a matter of national significance, noting that telecommunications systems are fundamental to public safety protocols, economic operations, and everyday civilian activities. The commission characterized the large-scale interruption as a serious incident requiring comprehensive analysis.
In response to the crisis, the regulatory body has formally compelled Cable & Wireless to submit a detailed technical incident report. This document will enable the NTRC to conduct a thorough examination of the outage’s root causes, evaluate its broader societal and economic consequences, and mandate appropriate corrective and preventive measures.
The commission reaffirmed its dedication to protecting consumer interests and enhancing the robustness of Grenada’s telecommunications network against future disruptions. The NTRC has committed to providing additional public updates as their investigation progresses and more information becomes available.