In a major milestone for Dominican Republic’s aviation and tourism sectors, Puerto Plata’s Gregorio Luperón International Airport has earned its fourth Airport Service Quality (ASQ) Award, securing a ranking among the top regional airports serving up to two million annual departing passengers across Latin America and the Caribbean.
The official award presentation took place at a ceremony attended by key stakeholders, including delegates from the Airports Council International for Latin America and the Caribbean (ACI-LAC) and French Ambassador Sonia Barbry. VINCI Airports Chief Executive Officer Rémi Maumon de Longevialle handed the honor to José Ignacio Paliza, the Dominican Minister of the Presidency, marking a formal recognition of the airport’s consistent service excellence.
Unlike many industry awards that rely on subjective judging, this distinction is rooted entirely in independent, anonymous passenger surveys collected through ACI’s global ASQ program. Widely regarded as one of the aviation sector’s most trusted and authoritative benchmarks for customer experience, the ASQ framework measures traveler satisfaction across dozens of service touchpoints, from check-in and security to terminal amenities and overall travel flow.
In a statement following the ceremony, VINCI Airports emphasized that the repeat award is a direct reflection of sustained, collaborative work across multiple groups. Aerodom, the Dominican Republic’s leading airport operator, national government authorities, and the entire on-site airport community have worked in lockstep to upgrade service standards, refine traveler experiences, and lay a stronger foundation for the country’s fast-growing tourism and aviation industries. This fourth win confirms that Gregorio Luperón International Airport’s commitment to quality is not a one-time effort, but an embedded part of its operations that benefits both leisure and business travelers visiting the Dominican Republic.