The Antigua Public Utilities Authority (APUA) has issued a formal public apology to its customer base after unforeseen emergency conditions forced the immediate closure of its core administrative hub, the ABC Centre Head Office.
This sudden shutdown has triggered cascading disruptions to key public services that the authority provides. Both in-person customer support operations and on-site bill payment facilities are currently out of service, with no immediate timeline for their full restoration. Compounding the inconvenience for consumers, the authority’s centralized Information Centre is also grappling with overlapping technical and operational disruptions that have taken popular consumer hotlines offline. The widely used 211, 311, and 411 consumer assistance lines are currently inaccessible, leaving consumers with limited options to get answers to urgent queries during the outage.
APUA’s technical and operations teams have been mobilized to address the emergency circumstances that caused the shutdown and resolve associated issues as expediently as possible. In its public statement, the authority repeated its sincere regret over the disruption to daily consumer access to critical services, noting that it will release timely follow-up updates to the public as more details about the restoration timeline become available.