A cross-island telecommunications outage that cut off internet and connectivity service for thousands of customers in Dominica beginning late Sunday has been formally declared resolved by regional provider Flow, though scattered reports of persistent disruptions continued to surface from affected users through Monday afternoon. In an official public update posted to the company’s Facebook page, Flow confirmed that all core telecommunications and broadband services across Dominica had been fully restored, bringing an official close to the widespread connectivity interruptions that stretched into a second day for many local users. This outage was not isolated to Dominica alone: early in the disruption, Flow confirmed the root cause was a suspected critical infrastructure fault that simultaneously impacted service in neighboring Saint Lucia as well. When the fault was first detected, the company rapidly deployed specialized technical teams to locate and repair the issue, a task leadership described as an unusually complex troubleshooting challenge. While the company’s official announcement framed the incident as fully resolved, dozens of customers took to the same social media thread to report their services still remained non-functional hours after the restoration statement went live. One frustrated customer, who noted their service had been unstable since February and had already suffered an unconnected outage starting the prior Thursday, called out Flow’s long track record in the region to criticize the prolonged disruption. “Still no internet. Latest outage since Thursday. And service has been poor since February. You cannot be serious. In 2026 you have people without a basic utility for DAYS? Your company has been in the Caribbean since the 1870s – you don’t think you can do better?” the user wrote. Other users shared similar complaints: one reported being completely unable to complete outgoing or incoming calls, while another said their service had never been restored at any point after Sunday’s initial outage, expressing deep disappointment with the company’s response. Flow’s community management team directly addressed individual customer complaints in the comments section, issuing formal apologies for the ongoing inconvenience and committing to work one-on-one with every affected user to investigate unaddressed issues and resolve lingering outages. As of early Monday afternoon, the mixed picture of formal full restoration from the provider and ongoing connectivity problems for subsets of customers across parts of Dominica highlighted gaps in the repair process following the cross-border infrastructure fault.
Some Flow customers continue reporting service issues despite restoration announcement
