The rollout of self-ordering kiosks at KFC outlets across Saint Lucia has elicited diverse responses from customers and management alike. While the technology promises enhanced efficiency and convenience, it has also sparked debates about its implications for workers and accessibility. Clinton Camille, delivery and special projects manager at Real Foods Inc., the franchise holder for KFC Saint Lucia, clarified that the kiosks are not replacing employees but rather ‘repurposing’ them. He explained that staff are being reallocated to ensure a consistent workflow, with increased demand for kitchen personnel due to higher order volumes. The card-only kiosks, developed in collaboration with Republic Bank, streamline order processing, reducing wait times and improving accuracy. However, some customers have raised concerns about the exclusion of cash payments and the challenges faced by those less comfortable with technology. Despite these issues, many patrons have praised the system for its speed and convenience. Similarly, the introduction of self-checkout services at Massy Stores reflects a broader trend toward retail automation. Roxane de Freitas, CEO of Massy Stores Trinidad and Tobago, emphasized the benefits of the new system, including reduced space requirements and enhanced security through surveillance. However, some Saint Lucian shoppers have expressed concerns about potential theft and operational difficulties. As the island continues its digital transformation, the balance between technological advancement, accessibility, and employment remains a critical topic of discussion.