Chief Magistrate Engages Police Officers on Customer Service and Professionalism

In a targeted effort to elevate public service standards and strengthen inter-agency collaboration within Antigua and Barbuda’s justice system, Chief Magistrate Ngaio Emanuel hosted a specialized professional development workshop for police court orderlies and prosecuting officers at the St. John’s Magistrate’s Court on Thursday, October 1, 2026.

The interactive session centered on two core pillars of effective judicial operations: customer-centric public service and consistent workplace professionalism. Attendees explored a range of high-priority topics, from refining the execution of routine court duties to establishing respectful, appropriate communication with community members navigating the judicial system. The workshop also dedicated significant time to outlining best practices for managing confidential and sensitive court-related matters, ensuring personnel are equipped to uphold public trust through rigorous ethical practice.

Feedback from participating officers was overwhelmingly positive, with many noting that the opportunity to draw on Emanuel’s decades of judicial experience offered unique, actionable insights that cannot be gained through standard internal training. Attendees formally committed to integrating the guidance and strategies shared during the presentation into their daily work, with the shared goal of steadily raising the overall quality of service delivered to Antigua and Barbuda residents.

To close the event, organizers honored Constable Clinton Williams, badge number 26, with the Outstanding Court Orderly award. The recognition highlighted Williams’ long-standing track record of exceptional work ethic, unwavering professionalism, consistent dedication, and relentless commitment to upholding the standards of his role.

Senior leadership of the Royal Police Force of Antigua and Barbuda issued a formal statement following the workshop, extending sincere gratitude to Chief Magistrate Emanuel for her willingness to invest time in developing police personnel and her ongoing support for force-wide professional growth. The statement emphasized that police administration deeply values the long-standing, collaborative working relationship between the Royal Police Force and the national Magistracy.

Leadership further noted that sustained collaboration, targeted professional development, and cross-institutional mutual support are foundational to strengthening the overall administration of justice in Antigua and Barbuda, and to ensuring the public receives accessible, high-quality judicial and law enforcement services. The agency confirmed that similar joint professional development sessions will be planned in the future to continue building capacity across the justice sector.