On Wednesday, 23 September 2026, regional telecom provider One Communications confirmed a widespread outage impacting its core mobile data and fiber internet services, tracing the root cause to an unspected issue with subsea cable infrastructure. The company released an official advisory to customers just after midday, but stopped short of disclosing specific details about what went wrong with the critical undersea network that serves as the backbone of its digital services.
In a small relief for users, the provider noted that basic mobile voice calling functionality remains operational across most of its coverage area as of the update. However, the company has not released any estimated timeline for when full service will be restored, leaving thousands of residential and business users uncertain about when their connectivity will return.
According to the statement from One Communications, the company’s in-house technical response teams have already been mobilized and are working around the clock to diagnose and resolve the issue as rapidly as possible. Additional support teams from third-party infrastructure specialists are also expected to be brought in to assist with repairs, given the complexity of subsea cable work.
The telecom provider issued a formal apology for the widespread inconvenience caused by the outage, stating that it appreciates the patience of its customer base during the repair process. It also confirmed that it will publish incremental updates as new information about the outage and restoration progress becomes available. Beyond mobile data and home fiber internet, the outage has also spilled over to impact mobile money and top-up services at multiple locations across the coverage area, adding further disruption to daily commercial activities.