Ticketing services provider TicketTing Inc. has launched an official investigation after dozens of customers flagged unrecognized charges listed under the company’s name on their personal bank statements, the firm confirmed in a public statement released Friday, August 28.
The unexplained charges are limited to customers who hold payment cards issued by an unnamed local financial institution in Antigua and Barbuda, according to the company. Affected account holders have told TicketTing that they have no record of purchasing goods or services from the firm, despite the transactions appearing on their monthly statements under the TicketTing Inc. brand.
After an initial internal review, the ticketing company has pushed back on any connection to the charges. The firm confirmed in its statement that none of the suspicious transactions were initiated by its internal systems, and TicketTing has not received any revenue from the unrecognized charges. “After conducting internal investigations we can confirm that these transactions were not initiated by TicketTing nor have we accepted any funds for them,” the company said.
As of the statement’s release, TicketTing noted that it has not received any formal explanation from the involved bank about the root cause of the mislabeled charges. The company did, however, confirm that it has verified the bank is aware of the issue and is actively working to correct the erroneous transactions and resolve customer concerns.
TicketTing has chosen not to release additional identifying details about the involved bank, nor has it disclosed the number of impacted customers, the total dollar value of the suspicious charges, or the timeframe during which the transactions first appeared. The company extended its sympathy to customers who have been inconvenienced by the unexplained activity and pledged to publish new public updates as more information becomes available through the ongoing investigation.
This incident surfaces at a time when Antigua and Barbuda is already facing growing public concern over unauthorized financial transactions and electronic fraud across the country’s banking sector. Earlier this year, local law enforcement issued a public warning after reporting a sharp uptick in customer claims of unexpected, unrecognized charges on their accounts. Police urged all bank customers to build a habit of regularly reviewing their account activity and immediately report any mismatches or suspicious transactions to their financial service providers to speed up resolution.