In a strategic move to accommodate booming growth in Trelawny’s tourism and commercial sectors, Jamaica’s National Commercial Bank Limited (NCB) has announced it will move its Falmouth branch to a new home at Champion Plaza starting July 6. The relocation is designed to address longstanding challenges at the current site, and deliver better accessibility, expanded parking, and more efficient customer service to the bank’s expanding local client base.
Per NCB’s official announcement, the new branch will operate out of Shop B2 at Champion Plaza, located at 63A Market Street. The new site sits roughly 10 minutes away from the branch’s current location, which has served the Falmouth community for decades. Both the town of Falmouth and NCB’s local customer base have grown far beyond the capacity of the existing facility, making a move unavoidable to keep up with rising demand.
“As our customers’ needs continue to evolve, so too must the spaces in which we serve them,” noted Andrew Walters, service quality manager for NCB’s Falmouth branch. “The move to Champion Plaza allows us to provide a more accessible, comfortable and secure environment, with the amenities and layout needed to support faster, more efficient service.”
A key constraint that pushed the relocation is the current branch’s status as part of a designated heritage site. Falmouth is widely recognized as one of the best-preserved Georgian towns in the Western Hemisphere, a historical distinction NCB says it values deeply. However, heritage site restrictions block the extensive renovations needed to modernize the space and improve customer movement through the branch. While preserving the town’s historical character is a priority, upgrading the facility to meet modern customer needs was not feasible at the existing location, making relocation the most practical solution.
The new Champion Plaza location will solve many of the pain points long associated with the current branch, including limited parking, outdated infrastructure, and accessibility barriers. NCB notes the new site will feature upgraded security systems, modernized building infrastructure, more convenient entry and exit points for customers with mobility needs, and expanded parking that eliminates the common congestion issues at the current site.
This relocation and corresponding investment underscores NCB’s commitment to supporting Trelawny’s rapid emergence as a key hub for tourism, local commerce, and new investment across Jamaica. As the region continues to draw more visitors and business activity, demand for robust, accessible financial services has grown sharply, and the bank is adapting its physical footprint to match that demand.
Currently, NCB runs a network of 27 full-service branches and more than 300 automated banking machines spread across Jamaica. The company says it remains focused on investing in both its physical brick-and-mortar locations and its digital banking infrastructure, ensuring it can meet the shifting needs of customers across the island, who increasingly want a mix of in-person and digital financial services.