Caribbean telecommunications provider Flow is moving forward with a $1 million-plus investment purpose-built to resolve persistent mobile connectivity interference that has degraded service for communities across northern Dominica, the company announced in an official press statement.
The issue first came to light several months ago, when Flow’s network monitoring systems flagged unusual performance dips in coverage across the island’s northern region. After weeks of comprehensive technical investigations, the firm traced the root of the disruption to external radio frequency interference originating from a mobile network operator based in neighboring Guadeloupe, a French overseas territory.
From the moment the interference was confirmed, Flow mobilized to mitigate immediate customer impacts, rolling out temporary network adjustments, 24/7 monitoring and iterative testing to keep service as stable as possible while developing a permanent fix. As the centerpiece of its long-term resolution strategy, the company has procured custom-built network upgrade equipment and specialized technical tools that carry a total price tag of more than $1 million. The new hardware is scheduled to arrive in Dominica between June 5 and June 15, 2026, with full installation and testing to follow immediately after delivery. Once the upgrade is fully commissioned, company officials project the solution will completely eliminate the ongoing interference and restore service quality to normal levels for all affected northern communities.
Beyond fixing the current disruption, Flow emphasizes that the investment will also boost overall network resilience across Dominica, cutting the risk of similar cross-border interference events from impacting customer service in the future. This proactive step, the company notes, underscores its commitment to delivering reliable connectivity even for challenges that originate outside of its own managed network infrastructure.
Flow has not worked in isolation to address the issue: the provider has partnered closely with Dominica’s National Telecommunications Regulatory Commission (NTRC) and the regional Eastern Caribbean Telecommunications Authority (ECTEL) from the earliest stages of the investigation. Company representatives praised the ongoing collaboration between local and regional regulators, noting that coordinated multi-stakeholder engagement is critical to resolving transboundary telecommunications issues. While the in-country network upgrade will resolve immediate customer impacts, Flow confirmed that ongoing diplomatic and regulatory engagement with French authorities remains in progress to secure a permanent, long-term solution that addresses the interference at its source.
“From the moment we identified this issue, our teams have worked around the clock to find a fix,” shared Sharon Jemmott, Country Manager for Flow Dominica. “We know how critical consistent, reliable connectivity is for our customers, whether they’re connecting with family, running a business, or accessing emergency services. Even though this problem started outside of our network, we refused to wait for a third party to act. We’ve invested heavily in a solution, collaborated closely with regulators and regional partners, and stayed focused on delivering the high-quality service our customers expect and deserve.”
Flow says it will publish regular public updates as the equipment arrives, installation progresses, and the solution goes live. The company also extended its gratitude to affected customers for their patience, understanding, and continued trust as the resolution process moves forward.