The Investment Migration Agency Grenada (IMA Grenada) has launched a formal competitive bidding process, publishing a public Request for Proposal (RFP) to source a qualified independent research firm to carry out a national stakeholder and public perception survey focused on the agency’s performance and brand standing.
As the governing body for Grenada’s investment migration program, IMA Grenada aims to generate data-driven, actionable insights through this survey to guide internal service upgrades and refine long-term strategic positioning. The selected research vendor will be responsible for the full end-to-end delivery of the project, from initial research design to final presentation of findings.
The core objectives of the survey extend beyond basic customer feedback collection. It is structured to measure multiple dimensions of public and stakeholder perception, including public awareness of IMA Grenada’s mandate, overall public trust in the agency, its institutional reputation, and levels of satisfaction across key service metrics. Specifically, the research will evaluate performance in service delivery speed, stakeholder responsiveness, transparent communication, operational processing efficiency, and overall professional conduct, to identify gaps and strengths across the agency’s operations.
The full scope of work assigned to the winning bidder covers all critical phases of the research project: developing a sound survey methodology and representative sampling framework that aligns with the project’s objectives; co-designing survey questionnaires in close consultation with IMA Grenada’s leadership; deploying the survey through accessible, appropriate channels to reach targeted respondent groups; collecting and cleaning raw data, followed by rigorous statistical and thematic analysis; preparing a comprehensive final research report; and presenting key findings to agency stakeholders. Most importantly, the vendor is required to translate research outcomes into practical, actionable recommendations that will inform future service enhancement strategies and strengthen IMA Grenada’s strategic communication initiatives. Throughout the entire engagement, the selected firm is mandated to uphold strict respondent confidentiality, guarantee data integrity, and adhere to internationally accepted ethical research standards.
To be considered for the contract, interested firms must submit a complete proposal that meets IMA Grenada’s structured requirements. Each submission must include: a detailed company profile outlining the firm’s background, organizational structure, and core areas of expertise; a summary of relevant past projects, particularly prior experience conducting similar surveys focused on customer satisfaction, public perception, or brand sentiment analysis; a detailed outline of the proposed research methodology and workplan, including research design, data collection approaches, sampling strategy, and implementation timeline; full profiles of the core project team assigned to the engagement, highlighting their specific roles, qualifications, and relevant industry experience; an indicative project timeline mapping key milestones and expected final delivery dates; and a comprehensive financial proposal with a detailed breakdown of all costs, including clear notes on any underlying assumptions and excluded expenses.
Proposals will be evaluated by IMA Grenada based on a weighted set of criteria, including the firm’s relevant experience and professional qualifications, the robustness and suitability of the proposed methodology and technical approach, the expertise and track record of the assigned project team, the bidder’s demonstrated understanding of IMA Grenada’s core objectives and project requirements, the cost-effectiveness and overall value of the proposal, and past performance verified by client references. IMA Grenada retains the right to request additional information or clarification from any shortlisted firm during the evaluation process.
The deadline for submission of completed proposals is 5 June 2026. All submissions must be sent in PDF format via email to [email protected]. Any questions regarding the RFP or bidding process should be directed to Rea Burke at [email protected].
Under the terms and conditions outlined in the RFP, all submitted proposals will be treated as confidential documents and will only be shared with relevant internal decision-makers at IMA Grenada. The duration of the final contract will be adjusted to align with the winning bidder’s approved methodology and workplan. All legal terms of the agreement will be governed by the existing laws of Grenada.
IMA Grenada is headquartered at 1st Floor, Galleria Mall, Grand Anse, St George, Grenada. The agency has extended an open invitation to all qualified research firms to participate in the bidding process, expressing appreciation for the time and effort invested by all participating firms in preparing competitive, comprehensive proposals.