KINGSTON, Jamaica — Jamaica’s top consumer protection regulator has issued a public alert asking all customers who purchased packaged sugar from Pan-Caribbean Sugar Company Limited to return affected products to their original point of purchase for full compensation, following a formal product recall announcement from the manufacturer.
The recall, initiated by Pan-Caribbean Sugar Company Limited, targets specific batches of packaged brown sugar produced across a two-week window in early 2026. Affected products come in three common retail sizes: 0.5-kilogram, 1.0-kilogram, and 2.0-kilogram packs, with manufacturing dates ranging from March 30 to April 12, 2026. To help customers identify at-risk products, the company has published a clear list of affected batch codes, spanning 01-2026 to 01-2028, 02-2026 to 02-2028, and 03-2026 to 03-2028.
In an official statement released Wednesday, the Consumer Affairs Commission (CAC) clarified that under Jamaica’s Consumer Protection Act, shoppers are legally entitled to remedies when purchased goods are defective, unfit for their intended use, or do not align with the description provided at the time of sale. Depending on the specific circumstances of the purchase and the nature of the product defect, eligible remedies range from repair and replacement to full cash refunds.
Citing unresolved health and safety hazards linked to the affected sugar batches, the CAC issued a strong warning for consumers to stop using the product immediately and complete the return process as quickly as possible. For consumers who have already consumed the recalled sugar and experienced adverse health effects, the agency advises seeking prompt medical care and retaining all medical documentation to support any future compensation claims.
The CAC also reminded retail sellers and distributors of their legal obligation to uphold consumer rights, requiring them to respond to recall-related complaints quickly and fairly. Shoppers who encounter difficulties securing appropriate redress from the point of purchase are encouraged to reach out directly to the CAC for intervention and support.
Customers can access additional information about the recall or file a formal complaint through multiple channels: by calling the CAC’s hotline at 876-619-4222, submitting a request through the regulator’s official website at cac.gov.jm, or sending an inquiry to the commission’s dedicated email address at info@cac.gov.jm.