Punta Cana International Airport (PUJ) has once again secured its position among the world’s elite aviation hubs by winning the prestigious 2025 ASQ Customer Experience Award from Airports Council International (ACI) World. This remarkable achievement represents the ninth time the Dominican Republic airport has received this distinguished honor, having previously maintained an eight-year winning streak that now resumes.
The airport earned top honors in the ‘Best Airports at Departures’ category for Latin America and Caribbean airports handling 5 to 15 million passengers annually. This recognition specifically acknowledges excellence in service quality as evaluated directly by travelers, making it one of the most authentic measures of passenger satisfaction in the aviation industry.
The ASQ program stands as the global benchmark for airport customer experience measurement, utilizing real-time surveys conducted with passengers within airport facilities. The methodology ensures statistically significant data collection through randomized sampling across various locations and times, capturing genuine passenger experiences throughout their journey.
During the 2025 evaluation period, the program gathered feedback from approximately 707,000 travelers worldwide, representing more than half of global air passenger traffic. The comprehensive data revealed increasing satisfaction levels across multiple touchpoints, including enhanced cleanliness, more pleasant terminal environments, welcoming atmospheres, superior customer service, and significant improvements in immigration and border control efficiency.
Among only 100 airports worldwide to receive ASQ recognition this year, Punta Cana’s achievement becomes particularly notable given its sustained operational performance during a period of high passenger volumes. The airport has consistently maintained strong traffic numbers throughout the award period, even achieving weekly passenger records, demonstrating that operational excellence and customer satisfaction can coexist at scale.