TRINIDAD AND TOBAGO – As the nation enters 2026, the Trinidad and Tobago Coalition of Services Industries (TTCSI) has issued a compelling mandate for transformative leadership and governance reform within the country’s crucial services sector. TTCSI President Dianne Joseph declared that the era of informal operations has conclusively ended, emphasizing that compliance must now be recognized as a competitive advantage rather than a regulatory burden.
The services industry, described as the ‘heartbeat’ of Trinidad and Tobago’s economy, faces a pivotal moment requiring rigorous recalibration rather than mere reflection. Joseph’s vision centers on establishing corporate governance excellence as the sector’s defining characteristic, moving beyond transactional relationships to build trust-based ecosystems.
Critical to this transformation is what Joseph terms ‘the new breed of leader’—executives who demonstrate visible commitment to excellence beyond titles or boardroom positions. This leadership paradigm requires courage to innovate while maintaining disciplined adherence to evolving regulatory frameworks, including recent legislative changes such as the Finance Bill 2025.
The TTCSI advocates for a fundamental rethinking of organizational structures, emphasizing clear separation of powers between boards, management, and staff. The board’s role must remain strictly strategic and fiduciary, while management focuses on tactical execution, and staff deliver technical and administrative functions. This clarity, Joseph argues, is essential to prevent organizational chaos and ensure accountability.
Continuous director development emerges as another cornerstone of the reform agenda. The coalition challenges the dangerous fallacy that board appointment marks the end of learning, insisting that directors must pursue ongoing education in emerging areas including ESG standards, financial oversight, and AI ethics. Static knowledge, in today’s rapidly evolving business landscape, renders directors liabilities rather than assets.
The TTCSI plans to spearhead this educational thrust through strategic partnerships with key institutions, providing members with tools to professionalize governance structures. The organization will encourage member firms to conduct internal audits ensuring their leadership teams actively add value rather than merely occupying positions.
Joseph’s vision positions Trinidad and Tobago’s services sector as an international benchmark for corporate governance, where members are sought not only for technical skills but for their reputation as ethical, well-governed partners. This transformation, she concludes, requires moving from ‘business as usual’ to ‘business at its best,’ honoring the trust of stakeholders through distinction, clarity, and unwavering commitment to excellence.