Digicel says latest act of vandalism causing service disruption for customers in Kingston

A significant act of deliberate sabotage has severely impacted telecommunications services across the Kingston Metropolitan Area. Digicel Jamaica has reported a criminal vandalism attack on a crucial segment of its underground fiber optic infrastructure in New Kingston, which it describes as a protected cable route. The incident, believed to have occurred overnight, has been condemned by the company as a dangerous and reckless assault on national infrastructure.

In an official statement released Friday morning, Digicel detailed the severe consequences of this targeted attack. The vandalism has resulted in widespread service disruptions, affecting countless customers, businesses, and essential services throughout the capital region. Technical response teams were immediately deployed to the affected site to conduct urgent restoration work, aiming to repair the critical infrastructure and reinstate services with maximum expediency.

Stephen Murad, Chief Executive Officer of Digicel Jamaica, issued a strong condemnation of the incident, framing it as an attack on Jamaica’s communications backbone. He emphasized that such deliberate destruction disrupts business operations, threatens public safety mechanisms, and interrupts the daily lives of citizens. Murad affirmed the company’s resolve to not be deterred by such criminal acts, reiterating their commitment to rebuilding a more resilient and reliable network. The company is collaborating closely with law enforcement agencies in an ongoing investigation and is urging members of the public to report any suspicious activities observed near telecommunications sites or underground access points to aid in apprehending those responsible.