The Jamaica Customs Agency has long been the target of public criticism over missing items, delayed baggage, and alleged inefficiencies. However, a closer examination reveals a more complex narrative. As a former employee of the agency, I have witnessed its ongoing transformation, including modernization of systems, stricter procedures, and efforts to eliminate loopholes that once facilitated illicit activities. While past shortcomings existed, the notion that Customs is solely responsible for missing goods from barrels is largely misplaced.