KINGSTON, Jamaica—Flow Jamaica, a leading communications and entertainment provider, has announced that mobile services remain operational for approximately 70% of its customers despite ongoing disruptions in certain areas. These interruptions are attributed to power outages and other challenges affecting multiple parishes across the island. The company revealed that over 500 mobile sites were rendered offline following Hurricane Melissa, with seven critical sites completely destroyed. This has significantly impacted connectivity in key communities such as Manchioneal in Portland, Portmore in St Catherine, and Ironshore in St James. In response, Flow Jamaica is urging customers in the hardest-hit parishes—St Elizabeth, Westmoreland, Trelawny, and St James—to utilize its Flow Essential satellite emergency communications system. This service allows users to send text and SMS messages across any mobile network, even in areas where terrestrial mobile services are unavailable. Currently, over 67,000 customers are benefiting from the Starlink-enabled service, which is accessible to more than 70% of Flow’s mobile users. The company anticipates completing a full assessment of mobile site damage by the weekend, after which restoration efforts will commence. On the fixed network front, approximately 15-22% of home internet customers can access services, though this remains contingent on power availability for both individual homes and Flow’s internet nodes island-wide. Flow Jamaica is collaborating with Jamaica Public Service (JPS) to restore power to critical distribution sites. Additionally, Flow’s retail stores are set to reopen on Friday, with mobile retail outlets deployed to key areas. As part of its humanitarian response, the company will distribute free SIM cards, data, and phones to residents in severely affected communities. Customers experiencing service issues are encouraged to contact Flow’s customer service via WhatsApp at 876-620-2200. For emergencies, including downed service lines, the public can reach Flow’s emergency operations center (EOC) at 876-929-9834 / 9837.