Unconfirmed reports emerging on Tuesday, October 13 have revealed that U.S.-based major carrier American Airlines is preparing to shutter its dedicated customer service and reservations office in the Dominican Republic’s capital of Santo Domingo, a move that will result in layoffs for the department’s local workforce. As of press time, airline leadership has not issued any official statement confirming or denying the organizational change.
According to sources familiar with the internal plan, the restructuring order originated from the carrier’s global corporate headquarters based in Dallas, Texas. Notably, the proposed adjustment is targeted exclusively at the reservations and customer support division, and will not disrupt other existing commercial operations in the country.
The airline’s on-site ticket sales outlet, located on the first floor of the In Tempo building in the National District of Santo Domingo at the intersection of Winston Churchill Avenue and Max Henríquez Ureña, will remain open and continue serving passengers as usual, insiders note.
At this stage, critical details remain undisclosed: the company has not released any public information regarding the exact number of local employees that may face job displacement, nor has it clarified whether the responsibilities of the shuttered office will be reassigned to other internal departments within American Airlines’ global network. Industry observers point out that the restructuring, if implemented, will only impact the customer service and reservations arm of the carrier’s Dominican operations, leaving its broader commercial footprint in the Caribbean nation largely unchanged.