On Wednesday, 23 September 2026, a widespread outage of fibre and mobile internet services across Guyana was triggered by a routine construction accident, after an excavator operator severed a critical fibre-optic cable tied to the country’s subsea internet infrastructure. The disruption occurred when a contracting agent working on drainage development at a recently transferred plot of land – stretching between Thomas Road and Carifesta Avenue, former site of the Central Radio Service – accidentally sliced through the key cable, according to officials from One Communications, the internet service provider previously known as GTT.
By Wednesday evening, technical teams had begun the process of restoring connectivity, though the network was still operating at significantly reduced capacity hours after the incident. A company spokesperson confirmed to Demerara Waves Online News that while basic service had been brought back online for all affected users, constrained bandwidth meant many subscribers continued to face frustrating side effects including sluggish connection speeds and constant video buffering.
Technicians projected that full, pre-outage network capacity would be fully restored by 9:00 PM local time the same day. The outage also impacted secondary digital services, including MMG platforms and mobile top-up services at multiple retail and service locations across the country. One Communications issued a public apology for the unplanned service disruption, thanking customers for their patience during the repair process.