Caribbean-based telecommunications provider Flow Dominica has announced that its long-running legacy email service, cwdom.dm, will be permanently shut down in stages between late August and the end of September 2026. The company has laid out a clear timeline for the wind-down to give existing users ample time to migrate their critical data and minimize disruptions to their personal and professional communications.
According to an official press statement released by the firm, the first phase of the decommissioning process will launch on Monday, August 31. On this date, all cwdom.dm accounts will lose the ability to send outgoing emails. The second phase will follow two weeks later, on Tuesday, September 15, when the provider will stop routing incoming emails to legacy cwdom.dm addresses. By Wednesday, September 30, the entire service will be fully retired. After this final deadline, users will be permanently locked out of their accounts, with no option to recover stored messages or account data from the outdated platform.
Francine Harve Jean-Jacques, Marketing and Communications Executive at Flow Dominica, explained that the phased wind-down was designed specifically to prioritize customer convenience. The decision to retire the service, she noted, was driven by the fact that the underlying infrastructure supporting cwdom.dm has reached the end of its operational lifespan. The aging platform can no longer meet the modern security, functionality, and reliability standards that contemporary email users expect from their service providers.
“We understand that many of our customers have relied on their cwdom.dm email addresses for years, and this change may feel inconvenient,” Harve Jean-Jacques said. “That is why we structured this transition in stages: to give every user enough time to move their important contacts, emails, and other data without last-minute panic.” She added that the company’s top priority throughout the process is to ensure remaining users have access to clear guidance, dedicated support, and all the resources they need to complete their migration before the final shutdown date.
Flow Dominica is urging all customers still using cwdom.dm email addresses to start their transition immediately, rather than waiting until the September 30 deadline to avoid permanent data loss. The company says it will be providing ongoing updates and support to help users switch to its current, modern email offerings or alternative third-party services as needed.