For weeks, communities across Grenada that rely on the Annandale Water System have grappled with widespread water access disruptions, and the National Water and Sewerage Authority (Nawasa) has formally acknowledged the significant hardship and disruption the technical failures have caused for local consumers. The core issue, first identified several weeks ago, is a steady, unexplained drop in water output from the Annandale Water Treatment Plant flowing to the Woburn Distribution Tank. This reduced inflow has left the tank unable to refill and maintain the minimum water level required to deliver consistent service to all connected communities.
The supply shortages have hit hardest at higher-elevation neighborhoods in Willis, Daga, Granton and Mango, where many households now receive little to no running water on a regular basis. To mitigate immediate needs, Nawasa has deployed water trucks to deliver targeted emergency supplies to these high-impact zones, but service gaps remain widespread across the most vulnerable parts of the distribution network.
Nawasa technical teams have launched repeated inspections, system-wide assessments, and incremental operational adjustments over the course of the outage to pinpoint the root cause of the reduced flow. Utility officials acknowledge that updates on the ongoing investigation have not satisfied frustrated customers, noting that the situation has long surpassed mere inconvenience for many local families. Disruptions to daily household routines have created severe hardship for residents cut off from consistent piped water, with users at the farthest edges of the distribution network and at higher elevations facing the most acute impacts, including extended periods with no water access at all.
As investigations into the underlying issue continue, the utility will maintain emergency trucked water deliveries to affected communities as long as operational and resource capacities allow. Teams will continue intensive diagnostic work until the source of the flow reduction is confirmed, with all viable options to boost inflow to the Woburn Distribution Tank and stabilize service currently under review.
While utility leaders note that significant diagnostic progress has been made to date, they cannot yet provide a definitive timeline for full service restoration. Nawasa has committed to full transparency with consumers throughout the remaining investigative and repair process, pledging frequent public updates and a clear restoration timeline as soon as a solution is confirmed.
In the interim, the utility is urging all consumers with access to running water to store sufficient emergency water for essential needs, as supply fluctuations are expected to continue while adjustments are made to the network. For severely affected residents who have not yet received emergency deliveries, requests for trucked water can be submitted via phone at 440-2155 or through dedicated WhatsApp lines at 405-5245 and 405-9143 during operating hours of 8 a.m. to 4 p.m., Monday through Friday.
Nawasa issued a formal apology to all affected households, businesses, and community institutions, emphasizing that resolving the outage and restoring a stable, reliable water supply remains the organization’s top urgent priority. The utility also thanked local customers for their ongoing patience and understanding as technical teams work to fully address the issue.
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