On the evening of Sunday, June 21, 2026, two of the Caribbean’s leading telecommunications providers, Flow and Digicel, faced an unprecedented large-scale service outage that cut off connectivity for thousands of residential and commercial customers across Dominica and St. Lucia. The widespread disruption triggered immediate activation of emergency response protocols across both companies’ regional network operations centers.
Flow confirmed in an official press statement that the outage began at approximately 5:30 PM local time, and was quickly categorized as a crisis-level event. In response to the disruption, the provider activated its pre-established Regional Network Disaster Response & Recovery Center, alongside on-the-ground local Crisis Management Teams in both affected island nations. The company mobilized technical personnel from across the Caribbean region to support recovery efforts, with initial investigative work targeting a suspected core network fault that caused total service loss across most of St. Lucia and intermittent connectivity failures in Dominica. According to Flow, the outage has impacted a wide range of services, including residential broadband and business IP communications. Since many network-dependent customer update channels were also taken offline by the incident, the company has distributed status updates via SMS, partnered local media outlets, and its official social media accounts.
In a public post to its official Facebook page, Digicel also acknowledged the issue, referring to the event as a widespread “degradation” of service that affected its customer base. The company confirmed that its technical teams were already engaged in active investigation, and were prioritizing rapid full restoration of all services for affected users.
Sharon Jemmott, Country Manager for Flow Dominica, issued a formal apology to customers on Monday, noting that the company understands how critical consistent, reliable connectivity is for daily life across the islands. “Families rely on our networks to stay connected to loved ones, businesses depend on them to operate, and essential services count on our infrastructure to serve communities,” Jemmott said in the statement. “We sincerely apologize for the disruption and thank our customers for their patience and understanding as our teams continue to work diligently to resolve this issue.”
Flow has emphasized that full service restoration remains the company’s top operational priority, with technical teams working around the clock to identify the root cause of the fault and bring all affected networks back online safely and as quickly as possible. Customers in both nations are being advised to monitor the companies’ official social media channels and local media outlets for the latest real-time updates on restoration progress.