A widespread telecommunications outage operated by Flow has cut off connectivity for thousands of users across Saint Lucia, leaving customers without service since Sunday evening and triggering the provider’s most urgent emergency response protocols.
According to official statements from the company, the service breakdown began around 5:30 p.m. local time on Sunday. The disruption has hit every commercial and business customer in Saint Lucia, with additional connectivity issues reported among a subset of Flow users in neighboring Dominica.
Flow has labeled the incident a “crisis-level event”, prompting the immediate activation of two dedicated response bodies: its cross-regional Network Disaster Response & Recovery Center and a local Saint Lucian Crisis Management Team. Both teams have ramped up restoration efforts to resolve the outage as quickly as possible.
As of Monday morning, the root cause of the disruption remains unconfirmed. Technical investigation teams are currently focused on a suspected critical infrastructure fault that is believed to have cascaded across the entire Saint Lucian network before spilling over to affect some users in Dominica.
A key complication of the outage is that it has disabled all network-dependent communication channels. Flow customers have been unable to receive real-time service updates via text message or email, the company’s standard notification methods. To work around this gap, Flow is partnering with local and regional media outlets and pushing regular updates through its public social media platforms to keep affected users informed.
In an official statement, Flow recognized the severity of the disruption and the significant inconvenience it has caused to its customer base. “Our top priority is restoring full connectivity, and we have mobilised all necessary regional resources to address the issue as swiftly as possible. We appreciate our customers’ patience and understanding during this challenging time,” the company said.
Restoration of service remains the provider’s number one priority, and Flow has reiterated its gratitude for customer patience as technical crews work to bring all networks back online. The company is urging all affected users to follow its verified social media channels and local media reports for the latest progress updates.