In a significant policy shift, Belize Telemedia Limited (BTL) has officially reclassified media organizations as essential services. Chairman Markhelm Lizarraga announced the decision on January 20, 2026, directly addressing recent concerns about potential censorship through service disconnections.
The classification change follows a contentious incident where Channel 7 was mistakenly disconnected due to an automated billing system error. Lizarraga confirmed the company had issued a formal apology letter to the media outlet after reviewing internal records that verified the erroneous disconnection.
Under the new essential service designation, media houses will now receive personalized courtesy calls from BTL before any potential disconnection for nonpayment occurs. This procedural overhaul represents a departure from the company’s fully automated billing system, which previously disconnected services automatically upon payment delinquency without human intervention.
Lizarraga emphasized that the policy adjustment aims to safeguard information flow rather than restrict it. “It is not the policy of government and it is not the policy of BTL to unplug anybody,” he stated during the announcement, acknowledging the serious concerns raised by media representatives.
The essential service category already includes hospitals, police departments, and other critical infrastructure entities that receive special billing considerations. Media organizations will now join these prioritized services, ensuring continuous operation even during billing disputes or administrative delays.
This development comes one week after three major media outlets held a press conference expressing concerns about potential censorship through utility disconnections, indicating BTL’s responsive approach to these apprehensions.