A sophisticated credit card scam originating from within Belize’s Business Process Outsourcing (BPO) sector has been uncovered, causing significant financial losses to local enterprises. News Five has secured an exclusive testimony from a former call center agent directly involved in the fraudulent operations before their termination.
The whistleblower detailed how agents systematically exploit lax enforcement of Payment Card Industry Data Security Standards (PCI DSS). During routine customer service interactions, employees employ simple but effective techniques to capture payment card information while handling live calls.
According to the insider, the stolen data is rapidly transferred to personal mobile devices within minutes of acquisition. This breach occurs during normal service operations, making detection exceptionally difficult for monitoring systems.
An intensive week-long investigation has revealed that compromised card details circulate widely through underground networks. The information fuels various illegal activities including food purchases, street-level sales, and connections to organized gang operations.
Prime Minister John Briceño addressed the crisis on Monday, emphasizing the government’s dual commitment to protecting both the vital BPO industry and affected local businesses. The sector represents a cornerstone of Belize’s economy, employing over 20,000 citizens and generating approximately $150 million in annual revenue.
The government is now implementing enhanced security measures and enforcement protocols to combat the fraud while preserving the integrity of the employment sector that serves as a significant economic contributor to the nation.