Prime Minister John Briceño has officially verified to News 5 that Belizean authorities are conducting an extensive investigation into a sophisticated credit card fraud operation that has compromised the nation’s vital call center industry. The scheme, initially exposed earlier this month, represents a significant threat to an economic sector that employs approximately 20,000 citizens and generates around $150 million in annual revenue.
The fraudulent operation spans international boundaries, connecting U.S. victims to Belize City restaurants through sophisticated digital theft. Call center employees have been systematically violating Payment Card Industry (PCI) security standards by covertly recording customers’ credit card numbers and CVV codes during transactions. This stolen financial data was subsequently utilized to place food orders through mobile applications, particularly targeting establishments like Chon Saan Palace restaurant.
Investigative findings reveal the scheme’s alarming scale, with over 400 fraudulent chargebacks identified at a single restaurant. Perpetrators demonstrated adaptability by circumventing enhanced security measures, including ID verification systems, through photographing identification cards. The criminal network has since evolved, with gang members now allegedly marketing stolen credit card information—complete with names, numbers, CVVs, and addresses—via WhatsApp platforms.
Prime Minister Briceño emphasized the government’s dual commitment to protecting both the call center industry and affected local businesses. He stressed that international victims must file formal police reports to enable comprehensive investigations and indicated authorities’ readiness to implement stricter penalties for offenders if necessary. The case highlights growing concerns about digital financial crimes and their impact on developing economies dependent on technology-driven industries.