In workplaces across Grenada, there is often one individual who becomes the linchpin of operations. This person, often referred to as the ‘Single Point of Failure’ (SPOF), holds critical knowledge, fixes issues, and ensures smooth functioning. While their reliability is invaluable, it also poses significant risks. When too much information is concentrated in one person, the entire operation becomes vulnerable to disruptions if they are unavailable. This issue is not a reflection of the employee’s effort but rather a structural problem that affects both the business and the individual. For businesses, the absence of a SPOF can lead to stalled operations, lack of clear handover processes, and difficulties in training new staff. For the employee, it can result in increased stress, burnout, and limited career progression. The solution lies in documentation. Contrary to fears that documentation might phase out roles, it actually validates an employee’s contributions, reduces pressure, and enables growth. Documentation makes expertise visible, reduces the need for constant availability, and fosters teamwork. Employers in Grenada are encouraged to document core tasks, cross-train employees, and integrate documentation into the work culture. This approach not only strengthens the workplace but also shifts businesses from reactive to proactive strategies. Documentation is not about replacing employees but about recognizing and preserving their knowledge. By building systems that support employees rather than relying on individual heroes, businesses can achieve sustainable success. Paperclip, a strategic HR consultancy in Grenada, specializes in helping organizations build resilient, people-centered systems through HR audits, policy development, and leadership support.