Belize Moves Boldly Toward Digital Transformation

Belize is making significant strides in its digital transformation journey, aiming to transition from a traditional Business Process Outsourcing (BPO) hub to a competitive Global Digital Services center. With the BPO sector currently supporting nearly 20,000 jobs, the country is leveraging the Orange Economy to stay ahead in the rapidly evolving digital landscape. On November 20, 2025, government officials, industry leaders, and international partners convened for a high-level strategy workshop to outline Belize’s future in the global digital economy. Narda Garcia, CEO of the Office of the Prime Minister and Ministry of Investment, emphasized the urgency of this transformation, citing the dual threats of artificial intelligence (AI) and protectionist foreign policies. Garcia highlighted the need to view AI as a tool rather than a threat, advocating for skills diversification to ensure job security. Lincoln Blake, Director of the Investment Policy and Compliance Unit, echoed this sentiment, stressing the importance of training the workforce to master emerging technologies like AI and 3D printing. Consultant Luis Parrilla, leading the development of Belize’s Global Digital Strategy, outlined six key pillars: legal reform, incentive reform, education and capacity training, visibility and export, data governance, and interagency operability. The strategy aims to create a robust environment for sector growth, equipping the workforce with high-demand digital and soft skills. Victoria Tun, Vice-President of the BPO Association, acknowledged the challenges posed by AI but expressed optimism about the industry’s future, emphasizing the importance of upskilling employees. Belize’s five-year Global Digital Strategy reflects the government’s commitment to adapting to technological advancements and ensuring the workforce is prepared for the future.