Santo Domingo, Dominican Republic – The highly anticipated launch of the nation’s new driver’s license system by the National Institute of Transit and Land Transportation (Intrant) descended into chaos on Monday. Despite meticulous pre-scheduling of over 1,800 appointments to ensure a smooth rollout, service centers across the capital were overwhelmed by severe logistical failures, technical glitches, and extensive customer delays.
Major service hubs, including Multicentro Churchill, Blue Mall, Sambil, and the Intrant’s own Licensing Directorate, were crippled by systemic issues. Citizens reported widespread system failures, significant delays in equipment installation, and a conspicuous lack of organizational coordination. In the absence of functional ticketing systems, employees at some locations resorted to calling out names aloud, while applicants endured hours of waiting under the scorching sun.
The lengthy renewal process, which mandates a prior bank payment before the procedure can be completed, drew particular ire. Further frustrations were fueled by complaints of alleged preferential treatment for certain individuals and the immense time investment required. Many applicants, who had traveled from various provinces to secure their documents, expressed acute distress, noting they had only limited morning hours to complete the arduous process.
In response to the turmoil, Intrant officials, including Cabinet Director Obniel Salcedo, reiterated that all drivers—including motorcycle owners—must undergo the renewal at authorized centers. Simultaneously, the institution issued a reminder that a grace period extension for expired licenses remains valid until March 20, during which no penalties will be applied. The public is now urgently calling for immediate logistical improvements and accelerated service to mitigate the ongoing disruptions.









