After a period of suspended service disconnections for late-paying customers, the Antigua Public Utilities Authority (APUA) has formally announced the restart of its standard disconnection protocol for accounts with outstanding balances. Under the newly reinstated policy, any customer account that remains unpaid for 30 days or longer past its scheduled due date will now face the possibility of having their utility service cut off.
To help customers avoid unexpected service interruptions, APUA has outlined multiple accessible channels for account management and payment. Customers can reach out directly to the organization’s dedicated Customer Service team via phone at 480-7150 to verify their current account balance and get answers to any billing questions. For those who prefer self-service options, the APUA Online Portal remains available 24/7, allowing users to access their account details, review billing history, and complete payments at their convenience from any digital device.
Recognizing that many households and individuals continue to face unforeseen financial strains that can make meeting monthly utility obligations difficult, APUA has emphasized its commitment to supporting customers experiencing hardship. The agency encourages anyone who is unable to pay their full outstanding balance by the due date to contact its Credit Control Department immediately at 480-7002. Trained staff work one-on-one with customers to explore tailored flexible payment arrangements that fit individual financial situations, giving customers a clear path to avoid service disconnection and maintain consistent access to essential utilities.