On Monday, April 20, 2026, Haiti-based regional carrier Sunrise Airways announced an immediate suspension of all inbound and outbound air services connecting to Port-au-Prince, set to remain in effect for the rest of the day. The suspension comes in direct response to rapidly worsening security conditions in the immediate surrounding area of Port-au-Prince’s main air hub, Toussaint Louverture International Airport.
In an official statement released to the public, partner organizations, and its customer base, the airline emphasized that the safety and well-being of passengers, flight crew, and all ground personnel are its non-negotiable top priority, justifying the sudden operational pause.
Sunrise Airways has acknowledged that the unplanned disruption will create significant inconvenience for travelers with scheduled journeys, and it has apologized for the disruption. The airline is urging all passengers affected by the service suspension to reach out directly via phone or email to access support, arrange alternative flight bookings, or obtain the latest updates on their itineraries. Travelers who booked through third-party travel agencies are also advised to contact their service providers for additional assistance.
As the situation around the capital’s airport remains unstable, Sunrise Airways confirmed it is maintaining constant communication and coordination with Haitian local authorities to track developments on the ground. The company says it will issue public updates as soon as security conditions improve enough to allow for a safe resumption of normal flight operations to and from Port-au-Prince.
For customer inquiries, the airline has published multiple contact channels: a local hotline for callers within Haiti at +509 28 11 22 22, with a dedicated short code *606 for Digicel network users; a toll-free contact line for callers in the United States and other international locations at +1 877 652 0202; and a dedicated email address for reservation inquiries at reservations@sunriseairways.net.