KINGSTON, Jamaica — Tax Administration Jamaica (TAJ) has encountered significant technical difficulties with its driver’s license validation infrastructure, prompting a widespread suspension of multiple essential services across digital and physical channels. The agency confirmed that its core verification mechanism is currently inoperative, creating substantial disruptions for citizens attempting to complete various transportation-related transactions.
The technological failure has particularly impacted digital services, rendering impossible the completion of driver’s license fee settlements, traffic violation fine payments, and private vehicle registration processing through online platforms. Concurrently, physical office operations have been similarly constrained, with TAJ locations unable to process driver’s license applications or accept traffic penalty payments due to the system-wide outage.
Notably, standard motor vehicle registration services continue to operate without interruption at TAJ facilities, providing citizens with at least one unaffected channel for transportation documentation needs. The authority has extended formal apologies for the operational inconvenience and emphasized its collaborative efforts with technical partners to achieve rapid system restoration.
TAJ has established dedicated communication channels for public inquiries, directing citizens to contact their Customer Care Center at 888-TAX-HELP (829-4357). Additionally, the administration encourages monitoring its verified social media accounts on Instagram, Facebook, Threads, and X for real-time updates regarding service resumption timelines.