Caribbean Airlines (CAL) has announced that its domestic flight service connecting Trinidad and Tobago is currently operating at maximum capacity due to unprecedented demand. The airline issued a formal statement on December 30 clarifying that only passengers holding confirmed tickets would be guaranteed travel, with standby seating limited strictly to circumstances where space becomes available.
This surge in air travel demand follows the complete suspension of TT Spirit ferry services, which was unexpectedly withdrawn from operation on December 29. The Trinidad and Tobago Inter-Island Transportation Company Ltd (TTIT) confirmed the vessel required urgent mechanical repairs, creating a significant transportation gap in the seabridge connection between the islands.
Compounding the transportation crisis, the APT James ferry remains non-operational, leaving only two vessels—Buccoo Reef and Galleons Passage—to handle the entire inter-island ferry demand. Both operating ferries have implemented revised sailing schedules to accommodate the increased passenger load.
TTIT has established a refund protocol for passengers affected by cancelled sailings, directing them to email ttitrefundquery@gmail.com for fare difference reimbursements. The company specifically noted that Premium Class seating remains unavailable on both the TT Spirit and Galleons Passage vessels, with refund processing dependent on submission of travel documentation.
The adjusted schedules have seen Buccoo Reef undertaking additional sailings from both Port of Spain and Scarborough, while Galleons Passage has modified its morning and evening departure times. TTIT emphasized that sailing times and vessel assignments remain subject to change without advance notice, urging passengers to regularly consult the company’s official website and social media channels for real-time updates.
Customer service representatives continue to be available at 467-5072 (Port of Spain) and 467-5330/467-5117 for passenger assistance. Caribbean Airlines confirmed that its operational teams are actively exploring feasible options to address the transportation crisis while maintaining that confirmed ticket holders will receive priority treatment.